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Mishimoto
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Mishimoto reviews
Information about Mishimoto
3,43
67 reviews
The opinions come from external websites
Last update: 31.03.2022
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https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s116572033086989942743!2s0x0:0xf295c7a37a17c3c1?hl=en-US
Josh
google
https://www.google.com/maps/place/?q=place_id:ChIJxTubNwADx4kRwcMXeqPHlfI
Hello Josh, We are sorry to hear about this. It appears as if the shipper dragged this across the ground, causing that type of damage. As you have seen with others, we are willing to take care of this by filing a claim and either providing a refund or a replacement. We would highly suggest contacting our support team directly with this information.
1643592368
1
This is another review , same party as Shila Trigg. If you have a problem with your shipper you switch shippers, you dont point the blame at someone else. We were told you would take the necessary steps to make sure it was packaged correctly. We just received the second one where just extra bubble wrap was added, and surprise surprise damaged again.... I will never recommend mishimoto again. I have purchased over priced parts from you for far to long. If a company cant package an item correctly to make sure it arrives in one piece how can you trust your receiving quality parts. Take your business else where, theres companies just as good and less expensive.
1647391446
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s102812976287538104411!2s0x0:0xf295c7a37a17c3c1?hl=en-US
JAY OLIVERAS
google
https://www.google.com/maps/place/?q=place_id:ChIJxTubNwADx4kRwcMXeqPHlfI
Hello Jay/Jeff, We apologize that you felt it was necessary to post about this publicly about this situation. It appears as if your issues stem from our policies, not necessarily the support we had provided. As we have discussed privately, we are showing that the M12 x 1.25 lug nuts were purchased and sent by our warehouse. Based on the information your sponsorship application contained, the vehicle these were purchased for requires a thread pitch of M12 x 1.5. At this time, we have not received any additional supporting documents from you confirming that there was an error on our side. With that being said, our returns policy is clearly listed on our website and we ask items to be returned within 2 weeks of receipt. Seeing as you were outside of the return policy, we proactively extended a courtesy to you and approved the return without requiring a request to extend this time frame. Our return restocking fee is currently listed as 12% on our site which we dropped to 6% as another courtesy based on your situation. As we had mentioned multiple times via email, we would like to learn more about what was received and the vehicle this product was intended for, however, we continue to receive responses demanding a refund with no additional context along with a PayPal claim. If you would like to drop the claim that you also set up during our conversation last week, we would invite you to please reply back to our emails and we will be happy to continue providing support.
1647390561
1
Edit: Ive asked for a exchange of product not a refund ! And I still was asked a fee ! Over $98? Wow sad Worst customer service I bought some lug nuts and they sent the wrong ones, I reached out to them through email because they dont do returns through the phone ( dumbest policy ever ) & they wanted to charge me a restocking fee for their own error . They have not want to exchange them for the correct set and they refuse to waive the fee. Save yourself time and go with a company thats going to value you as a customer
1413816450
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s108457217911788109274!2s0x0:0xf295c7a37a17c3c1?hl=en-US
Sarah Morris
google
https://www.google.com/maps/place/?q=place_id:ChIJxTubNwADx4kRwcMXeqPHlfI
5
Mishimoto has kept every single car I've owned super cool, and their lifetime warranty was a huge selling point for me. Haven't needed to use it yet, though! :)
1526786981
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s105017707859156072412!2s0x0:0xf295c7a37a17c3c1?hl=en-US
Doug Travis
google
https://www.google.com/maps/place/?q=place_id:ChIJxTubNwADx4kRwcMXeqPHlfI
5
I worked with Tim Martin in their customer service department, he was so easy to work with and understood the problem I was having at my end, due to confusion on my part. He walked me thru it and "held my hand" until I was satisfied with my Cold Air Intake. It is a perfect fit and I can't wait to do business with Mishimoto again soon.
1556886109
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s107952640744490240398!2s0x0:0xf295c7a37a17c3c1?hl=en-US
customprc
google
https://www.google.com/maps/place/?q=place_id:ChIJxTubNwADx4kRwcMXeqPHlfI
Hello Paul, We received your email regarding this issue back on 4/20. Unfortunately, we are closed over the weekends and it looks as if our team replied to you on 4/23. The volume of emails we receive over the weekend could delay responses just a bit so we apologize that we did not get back to you until the following Tuesday (4/23). While we have seen a few customers bring this up, a majority of customers have had no issues. We ask that you please keep in mind our limited lifetime warranty, which protects our customers from this type of error, requires proof of purchase showing that the item was purchased new from an authorized reseller. We received your proof of purchase from Amazon on 4/26 and fittings were shipped out the same day. Once I reviewed the ticket with our Customer Service team, we noticed that the kit was not purchased new, but rather in a used condition as shown on your receipt. With that said, we still went ahead and shipped out the fittings via USPS priority mail on 4/26. We ask that all customers ensure they are purchasing Mishimoto products from an authorized reseller and check that all items being purchased are in a brand new condition to avoid any issues with our products in the future. Thanks, Mishimoto Staff
1557512439
1
Spend your $400 somewhere else, this company is positively the worst I have ever dealt with. They have been selling and shipping this catch can setup (MMBCC-F35T-11SBE) with the wrong hose adapters that do not fit the large catch can. When you call their "customer service" dept. they acknowledge the problem and lay the blame on a vendor that sent them mis-labeled hose adapters that they blindly shipped out in their product. They then demand proof of purchase be sent to them before they will ship out the correct parts to install their defective product. I have now been waiting over two weeks for the correct parts to arrive and they don`t appear to be coming anytime soon. This is truly unacceptable that after selling you a $400 product that probably costs them around $30 in reality to assemble will then cause you weeks of grief before you can even use it due to their non-existent quality control in packing and shipping their product out to the consumer.
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