I very rarely complain but unfortunately this is the second time I have experienced issues at Options beauty. The last time my eyelid was burnt because the wax was too hot but decided to give them another go as I couldnt get booked in anywhere else on a busy Saturday. However this turned out to be the was the worst eyebrow tint & shape I have ever had. At first I was very grateful that they had fitted me in at short notice on a Saturday, but now I know why they had the space. When I looked in the mirror and voiced my concerns, that (to my horror) I appeared to have a gap half way down one of my eyebrows and please could she try to correct this by reapplying the dye, I was rudely informed that it wasnt her fault that I didnt have any hair there. Even though my eyebrows were perfectly even when I went in and she was the person that had just waxed and plucked my eyebrows to within an inch of their life. She had obviously over plucked one eyebrow more than the other. Very poor job, badly shaped and poorly dyed. Couldnt believe I was charged 19.00 for this poor service but I didnt make a fuss, I just paid and left. I only feel it is fair to warn others. I will not be returning.
Very disappointing I was very excited at the prospect of my super anti ageing facial! Unfortunately a couple of days before I was called and told the machine needed had been double booked.. or someone more important wanted it perhaps They rescheduled and told I would receive a text to let me know the day and time as I had nothing with me to write it down. I never received confirmation and then unfortunately had to go to Ireland as my Father had a stroke. Missed the appointment. I let them know and they said I could rebook but my deposit was lost. Unfair. Wont be rebooking.
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