Hi Alexandra, I am sorry I am not showing you in our system nor inbox. Perhaps you have the wrong company? If you would, please email us at [email protected] for further research on this matter.
1633538602
1
We have ordered a couple times from them and then our most most recent order was over 3 weeks ago. Their order did not come to us with in their stated turn around time. When we noticed this we messaged, emailed, and fb messaged them over the course of a week and a half. No one has responded to any communications about where our order is. We finally got our order and sizes were incorrect. Again, we sent messages, emails and left voicemails, no response. ** edit to add*** Thank you for finally reaching out to my business partner after I left reviews here and fb. Three weeks of constant communication from us and not one time has anyone reached out until I left public reviews. Nothing that I have said is inaccurate, but thank you for correcting the issues with our order.
Good Morning Rosie. We have received one email over the weekend. Please know our business hours are Monday-Friday. An email response was sent first thing this morning. I am showing your order was processed and shipped the same day via tracking number 9405516901524880879230. Looking at the tracking details, I am showing it was delayed in transit via the post office. Unfortunately, once an item leaves our facility, its is out of our control. Please feel free to follow up with the post office for a refund due to the transit delay. Issuing a one star review to a company for a post office delay and not allowing the company a realistic time frame to communicate with you is unnecessary. We will be happy to close your account.
1635176298
1
I'm only giving this a 1 star because I'm forced to. I paid $10 shipping to receive my daughter's shirt in 2 days. I didn't receive my shirt in time and sent them multiple messages. The messages were received but nobody has responded to me. What a joke! I'm demanding a refund, but of course, no reply.
Thanks so much Shawna! We are so happy you have been please with the products and service you have received! Let us know if you ever need anything!
1559493042
5
Absolutely by far the best blanks I have ever used. Other brands do not even compare to the quality and variety BB has. I exclusively have been using BB for blanks for my children's birthday shirt business for over 2 years now and all of our feedback/reviews mention that the quality of the shirt material is phenomenal. Plus you cant beat these prices! Leah and Darius who work in the warehouse are always so welcoming and friendly, quick to answer any questions or to deal with any (on rare occasions) concerns. When a specific color or size is out of stock, the website gives an estimated date of restock which helps me with communication to my clients. Contacting BB about restock questions gets a fast response and often times they have what you need available but have not restocked it yet. Love this shop!
Hello. Thank you for you feedback. Unfortunately, I am not showing a No Tails Boutique in our system so I am unable to locate any specifics. Please know all our communication is handled by good old fashioned humans but there might be times that our system plucks out keywords in an effort to better assist you in getting any issues you might have taken care of as soon as possible to reduce any delays or wait time to you. I apologize if it is not seen that way. If you would like to discuss any issues you might have, please contact us directly at [email protected]
1583426987
3
I have ordered numerous times over the past couple of years and have loved the quality, until recently. I don't know if they have changed suppliers, but I have received items with the neck cut and sewn crocked, creepers that have marking pen on all the snaps (that is not disappearing ink), items with stains on the inside of the shirt, and customer service is a joke. Their solution to everything is to "fill out a form". Sometimes it takes old fashioned humans to provide customer support for things that don't fit into one of the pre-determined categories.
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