1616252627
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JandK Pu
google
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Hello, thank you for taking the time to leave your review. When purchasing a rower second hand as you mentioned, some maintenance may be required such as a monitor upgrade. Our support team was able to assist you promptly with service parts to get your rower ready for use. We always strive to provide the highest level of customer support and assistance with any issue that may arise. If you require any future assistance, you can always reach out to our team. Thank you.
1616442780
1
Do NOT get a WaterRower. I can't say enough poor things about the machine and design. I believe I own the Classic model and I've only had problems since buying it. Ultimately, I have spent more time trying to fix this thing than actually rowing. 1. I bought it off of Craigslist (my mistake) and it had the S3 monitor system installed. When I brought it home, guess what? The monitor turned on, but didn't work. You can Youtube "Waterrower monitor problem" and will get many many hits. 2. The part needed to fix the monitor was a small and inexpensive one, but when I called support to get a replacement, they told me they didn't make the part anymore and that I'd have to upgrade to the S4 system. This costs $200+ or something (you get a $75 rebate for sending the old monitor system back, which, to their credit, was applied right away). 3. I ended up buying the S4 monitor and the installation is a pain. The battery pack is hidden behind this metal panel that's impossible to reach; there are these 2 Allen screws in the back that are impossible to get back in. I spent an hour and gave up; I just left the screws in the back undone. 4. Make sure to take a day off from work to give yourself enough time to fill up the tank. The plug is in the middle of rower very close to the monitor and battery pack and it's difficult to maneuver a spout or something to fill it up. They give you this rubber hose that is supposed to funnel water into the tank, but it's pretty useless. You WILL inevitably get soaking wet filling up the tank; honestly, rowing on water is a dryer experience. 5. Finally, after installing the S4 system, it stopped working again. Monitor turned on but didn't track activity. Turns out, one of the wires had snapped, so I needed to get a replacement disk (they DO have replacement parts for the S4 system). I just finished fixing it and expect to get a few days out of it before another issue pops up. 6. If you're looking for a workout, there are other options, like swimming across the Atlantic. This machine will take years off your life and maybe even marriage, raise your blood pressure, and put you in insurmountable debt. POSITIVES: 1. Their support team is good and is easy enough to reach. 2. They gave me the $75 rebate when I sent back my old system pretty much immediately.