I can honestly say this is the worst company I have ever dealt with! I really wish Id read reviews before signing up. Ive been with Cheaper Waste since August 2021 and was waiting until my contract was up to leave to save paying penalties. However, today was the final straw. You may be aware they were acquired by a company called Waste Managed. In my opinion this was just to get away from the 1.3/5 Google rating which I honestly think would be much lower if people could give zero stars. I was called and called trying to get me to switch over to their new subscription based service which would have no excess waste charges (I never go over the weight limit anyway) but it would have meant a new contract and I didnt want that. They still kept calling! They then recently told me I was getting a new bin provider (waste is collected by third parties not Cheaper Waste themselves) but failed to tell me (and I shouldnt have to bear the cost anyway) I would be charged for the new bin being delivered! They didnt even inform the previous company as the day after my new bin arrived the original company turned up to do a collection! Safe to say the guy looked confused! When I first signed up the first two collections were missed and I was told they would do a recovery collection. I explained I had a lot of rubbish (that I was going to slowly put in the bin for every fortnightly collection) and was told dont worry it will be cleared as they had missed a couple of collections. They failed to tell me they would charge me for an extra three collections! As others have said, what you are quoted isnt what you are charged every month either. If I could zero stars I would!!
Terrible service, rude staff and picked up my waste without a valid and signed waste transfer note. That is illegal contract performance and unenforceable in court. Avoid like the plague. If you are a customer or former customer with a dispute, join the Facebook group "Cheaperwaste unhappy customers" for help and support. Look up the Advertising Standards judgement against Cheaperwaste Ltd.
Stay well clear of this company absolutely shocking glad I'm out now. been taken over by waste managed and they are even worse
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