A couple of years ago, Goin' Postal mailed my son's downhill mountain bike to Colorado. I bought insurance through Goin' Postal. The bike was valued at approximately $2500. It had over $330 worth of damage done to it and was unusable. I ended up having to fly out to Colorado get the bike fixed and bring the receipt to Goin' Postal, as I was told. Then I got the run around from Goin' Postal who wouldn't return my calls, I had to drive to Auburn to get them to talk to me. I brought the receipt for the repairs to them as they asked. After the third trip to resolve this, then was told to bring it to FedEX! FedEx wouldn't return my calls. They didn't care about the receipt for repairs. They refused to do anything about this unless we could produce the mangled box it arrived in. The driver knew the box was mangled. In the end, with at least three trips into Auburn to Goin' Postal and having to fly to Colorado, I could have brought the bike on the flight with me for a measly $50. It cost me over $600 between the shipping, the repair, gasoline. Of course my flight and vehicle rental was icing. The insurance was never paid. In the end, I could have bought him a brand new bike for what I ended up spending! Had Goin' Postal been direct with me on day one, I would have saved a lot of money. Don't bother buying insurance and go somewhere that has more integrity.
Thank you Going Postal for keeping me from going postal. They made what I thought was going to be difficult,easy and painless. They were super friendly and helpful. I will go here for all my postal needs from now on.Support our local small bussinesses. They need us now more than ever.
I'm so sorry this happened to you. We always strive to do all we can to make sure the carriers have all they need to successfully deliver our customer's packages. I have been trying to look up your name in my records and can't seem to find it, though. When did this occur? Who were we trying to send a package to? If you could provide me with more details, I would be happy to look into the problem further.
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My experience at this place was not well. I got horrible serviceand. My package never showed back up using this company. They lost it somehow so I never got my money returned. I would never use this place again!!!!
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