Happydogsnyc reviews

1642183836

Discreet Gaming

google

1

Just terrible

1614565803

Paul Pennolino

google

1

Too many

1603240724

Spencer Manasse

google

5

Happy Dogs is an understatement! My pup Otis gets so excited every time we get close to the McCarren park location. One morning it took just a couple minutes for them to open the door and he wouldn't stop crying to get let in. Now if only he was that happy to see me on the other side of the day... I feel so comfortable leaving my pup with them, it really is like a second home for him. He also got a bath there and came out looking so fresh! Highly recommend for all services

1617816001

Ariel Holovatyk

google

5

My pup, Elvis, loves to be around all the dogs. He gets so excited to go to daycare once a week. I feel a lot more comfortable knowing that Elvis isnt all alone during my long day at work. I really like the options they provide and you can pick what works for you and your pup in terms of daycare. The people there are always super helpful and responsive via email. I would recommend Happy Dogs Daycare to any dog parent.

1659995494

Anthony D Biello

google

1

DO NOT BRING YOUR DOG HERE TO BOARD incredibly poor communication, condescending and rude staff (and owner), and unable to acceptable accountability or offer an apology for an objective mistake (all of which are similarly noted across multiple reviews) We went to Happy Dogs due to the numerous positive reviews and high average review, thinking that we would have a good experience. Yet we are extremely dissatisfied with their services and how their admin and owner treats (disrespects) customers: after dropping our dog off on Friday for a weekend out of the city, we received no word about how he was doing until Saturday at 4pm alerting us that he had not eaten either of his meals in a rather glib mimeographed email (e.g. he has not eaten anything; here is a picture of him; he sends his love). Upon asking for clarification twice in 3 hours, we heard nothing until the next day confirming that our dog did not eat a substantive meal for almost 2 whole days, and went nigh 36 hours without food. Upon emailing management asking for an explanation as to why we weren't communicated with sooner (since no one picks up the phone number listed), they insisted they were in the right and the onus was on us: we were overreacting and did not properly communicate the urgency of the situation to them. We understand that because this was our dog's first time boarding, he might have been finicky when eating, but all we asked for is better and clearer communication. We were left confused, and needed clarity as to how our dog was being treated. In kind, we were condescended and admonished for expressing our frustration and had our membership terminated - which was the only good thing that they did. Please beware, read the other reviews, and utilize other pet services if feasible. Or simply save the $$$ and let your pet starve at home for free. As an aside, there are three other issues worth noting: 1) They offer a live webcam of where your dog is. To our eyes, there were about 30 some dogs in what looked to be a fairly small room (it was difficult to estimate the dimensions, but it was no larger than 15 or 20 x 10 or 15). It was incredibly overcrowded in the common area, so one's imagination is left to wander what the areas that can't be seen look like and in what conditions the dog are kept in. 2) Upon checkout, his harness was put on incorrectly, which indicates that the staff is fairly inexperienced in the most simple of tasks. Again, one wonders if this is being done incorrectly what else might be... 3) After checking our dog out and getting him home, he was incredibly lethargic and not his normal, happy self, as he was likely traumatized by the experience. What's more, he suddenly and inexplicably developed a case of diarrhea once he came home and had multiple accidents in the house (which had prior to never occurred). Again, I am not saying that this was their fault, but given that their feeding policy is "if a dog doesn't eat the first time around, we save the meal and offer it again a couple hours later to see if they've worked up an appetite by then. If they still don't eat, then we dispose of the food for hygiene reasons", and we use canned food, he very well could have eaten spoiled or otherwise contaminated food (after he had starved for two days and was hungry enough to eat anything).