Food was alright, but it was highway robbery with an automatic 15% service charge with an expectation to tip as well. The server lied and said that all of Baytown was doing it. When we asked another restaurant they laughed and said we got hustled.
Brian, I am sorry to hear you had an issue with your dining experience with us. Since we changed over to counter service all orders are rang in with Cashier and then our runners bring to guests since we no longer have table service. I appreciate your feedback.
1621705192
1
Server forgot to put in our order... Drinks were fine, but after 45 min wait and noticing waiter serving tables that arrived after us we asked if there was an issue... All he could say was that he forgot... The place wasn't even busy... No real apology given just "I'm sorry..." Really dampened the day with small kids that were looking for pizza and a chunk of time gone with activities planned for the day... Highly disappointed...
Pizza is unbelievably delicious. They can be slow sometimes because they are busy and making good food. Do yourself a favor and order your food and have a beer at the bar while you're waiting.
Mr. Little, Thank you for taking your time to write a review. We are pleased that you enjoyed your food and dining experience with us at Roberto's. We look forward to serving you and your family again on your next visit.
1620669722
4
Some of the better pizza I've had in the area for a reasonable price. The kids meals are a pretty big pizza or pasta bowl for any kids younger than 10. Split them in two for younger kids. Cesar salad was pretty good as well. I'll be back.
Thank you for your review. We appreciate the feedback. We have experienced an influx of business and as most of our area restaurants are short staffed. We are trying our best to keep up and have longer than anticipated ticket times. We appreciate the support and business and strive to make it through these difficult times trying to make sure we have positive guest experiences.
1624749303
2
After an hour of waiting I asked about my order. They had lost it. After another 20 minutes of them working on my order I finally told them I just wanted to get my money back. They had no problem giving my money back and by the time they had credited my card the food was ready and they gave it to me as well. The food was really good I would recommend this place if they could get the order out on time.
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.