Not impressed with this store! This store will actually charge you to try on ski boots. Their policy is that they MUST assist you in trying them on and it will take about 45 mins. They will deduct the charge if you buy the boots, but if you don't, you paid to try them on. This is 100% ridiculous! I ended up going to anojther ski shop and buying new boots (Tecnica Cochise 110's...awesome!) To the store's credit, their staff seemed friendly.
Hi Fred, As frustrated as you are, we are right there with you. We have been waiting on parts for a long time. Unfortunately we are at the mercy of Shimano and they have been backlogged for so long now because of the world-wide bike shortage. Shimano has prioritized its manufacturers (like Specialized and Giant) over its distributers (stores like us) because they are buying much larger quantities. We do agree that your part is faulty and we still have the part on back order with Shimano so when it does come in, if you are still needing it, we will have it for you! If there was anything we could do to get it here faster, please know that we would definitely do that.
1600222048
1
Where do I even start! I bought a bike from them 6 months ago. Brand new bike and my shifter that tells me what speed Im in was broken. I made it aware to the sales person he told me to come back the next day which I did. Guy told me part wont be in tell June. June came around and still no part. Its September and I still have a $700 bike with a broken part. Still havent got no update on why it hasnt been fixed. disappointed on there customer service. Stay away or if you go make sure its not broken because they wont fix it just lie to your face that there going to.
Thank you for taking the time to write this great review, Joseph! We truly appreciate hearing that employees were so helpful & got you out on the trails in no time. Looking forward to talking shop & helping you with all your future bicycling needs!
1566768652
5
I have been looking to get back into mountain biking for a few years and finally took the plunge. I bought a used bike online and was now looking for a reputable shop. I came across A1 Cycling in Woodbridge and haven't looked back. The staff has been a great help, not only getting my bike trail ready, but showing me many items in which i can do on my own (prior bike mechanic 15 years ago). They aren't just in it to take your money like other shops. They will sit and talk shop with you and are genuine bike guys through and through. The manager, Rodrick, has been great to me and has helped me get back in the saddle quicker than I ever thought possible. Service is top notch, prices are great, and it is a great place to even swing by and chat bike stuff with the employees. I cannot recommend this place enough and will be a customer for life. Thanks for everything Rod and thank you A1 Cycling!!
Thank you for this glowing review, Hilary! We are so glad to hear that Roderick was able to get you set up & ready to ride. Feedback like this always makes our day & we look forward to seeing you around the shop again soon!
1557850545
5
Excellent customer service!!! I highly recommend these guys especially if you are just starting to get into cycling and don't know much. They will NOT give you any BS or sell you something that you don't need. Go see the store manager Roderick.. You will not regret going here for all of your cycling needs!!!
Hi Bob, We are a little confused by your review. We give free estimates before any work is done on the bike and only move forward with the repairs once approved by you, the rider. We only do necessary repairs to keep the bikes in good shape so that they are safe and in top condition for our riders. We also have a 30 day guarantee on all work completed so if there was an issue with the work, you were more than welcome to bring it back into us to check it out and make sure everything was okay.
1600220007
1
I can not recommend A 1 Cycling, they overcharged for the bike repair and did not repair the bike as promised. When confronted about the repair and overcharge they were rude and said the repair was unnecessary even though they were the ones that recommended the repairs. Also the bike now makes a clicking sound after the work was performed.
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