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Herbchamberslexusofhingham
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Herbchamberslexusofhingham reviews
Information about Herbchamberslexusofhingham
4,77
100 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURxNTQ3LU93EAE!2m1!1s0x0:0xf837e3a36a5b1907!3m1!1s2@1:CIHM0ogKEICAgIDq547-Ow%7CCgsInYXxlgYQyNeQGA%7C?hl=en-US
Kelvin Li
google
https://www.google.com/maps/place/?q=place_id:ChIJHyA78-Bh44kRBxlbaqPjN_g
Kelvin, I am very sorry that we left you with a negative impression. I can assure you that we only recommend services that we feel are in the best interest of our customers and their vehicles, and I would be more than happy to speak with you directly and clear things up. Thank you, Patrick Chahwan - General Manager - [email protected]
1659562692
1
I came in to Lexus of Hingham for annual inspection today. The service advisor Kevin Chan tried to upsell me a new pair of windshield wipers. I rarely drive this car and seldom use the wipers and it was still in good condition if not excellent(attached pictures). He told me that I must replace the wipers to pass the inspection and there are cameras everywhere. This is totally ridiculous way to make more money! Also, it took another 30 minutes wait to receive my car after he told me I needed a new wipers. I will never be back to this dealership PERIOD.
1662217430
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNlNE1HbllBEAE!2m1!1s0x0:0xf837e3a36a5b1907!3m1!1s2@1:CIHM0ogKEICAgICe4MGnYA%7CCgwI1tnNmAYQ0JOj2gM%7C?hl=en-US
Keith Duclos
google
https://www.google.com/maps/place/?q=place_id:ChIJHyA78-Bh44kRBxlbaqPjN_g
Keith - I'm disappointed to see that you weren't satisfied with your visit. We do our best to provide 5-star experiences and I'm sorry we missed the mark. If you are willing, I would appreciate the opportunity to learn more about your visit to see if we can improve going forward. Please reach out at your earliest convenience. Thank you, Patrick Chahwan - General Manager - [email protected]
1662564634
1
Disappointing Service tech
1660577238
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1N0xxemNnEAE!2m1!1s0x0:0xf837e3a36a5b1907!3m1!1s2@1:CIHM0ogKEICAgIDu7Lqzcg%7CCgwI1svplwYQ4OmlkwM%7C?hl=en-US
Luanne Citrin
google
https://www.google.com/maps/place/?q=place_id:ChIJHyA78-Bh44kRBxlbaqPjN_g
Our team is always here to help you out, Luanne! It is great to see that Kevin went above and beyond to make your experience a great one. Thanks for choosing Herb Chambers Lexus of Hingham and we'll see you next time!
1660578197
5
Service coordinator Kevin addressed our needs professionally & knowledgeably. He kept us informed of progress of repairs timely. Complete satisfaction of his work & service repairs.
1658921556
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURLMEpDX0tnEAE!2m1!1s0x0:0xf837e3a36a5b1907!3m1!1s2@1:CIHM0ogKEICAgIDK0JC_Kg%7CCgwI1MSElwYQsN2P2wE%7C?hl=en-US
Kim Straubing
google
https://www.google.com/maps/place/?q=place_id:ChIJHyA78-Bh44kRBxlbaqPjN_g
Thank you for reviewing Herb Chambers Lexus of Hingham! It was so kind for you to share your experience, Kim.
1658932810
5
Lauren was very polite, nice, and knowledgeable.
1661634258
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1ZzhqVWFREAE!2m1!1s0x0:0xf837e3a36a5b1907!3m1!1s2@1:CIHM0ogKEICAgIDug8jUaQ%7CCgwI0o2qmAYQuNyRvQM%7C?hl=en-US
Rod Ferguson
google
https://www.google.com/maps/place/?q=place_id:ChIJHyA78-Bh44kRBxlbaqPjN_g
Rod, We pride ourselves on attentive, pressure-free customer care and I am very sorry that this wasn't reflected during your visit with us. I will be sure to discuss this with my team and ensure a more positive experience for our future guests. I understand your frustration and would like to apologize that we fell short of our usual standards on this occasion. If there is anything else I can do for you at this time, please reach out. Best, Patrick Chahwan - General Manager - [email protected]
1661780779
1
If you like high pressure sales tactics and pitiful customer service then this is the dealership for you!!!
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