We are very sorry that you had this experience, and we thank you for sharing with us so that we can be better. It is our goal to provide excellent customer service.
1651671417
2
It's been a tough road with IRA Financial. The people there are very nice, but between an unintuitive UI and bouncing around to different support staff, it has been a nightmare to fund my SDIRA account. If you aren't a veteran of such a thing, you're in for a roller coaster ride of voice mail swapping, conflicting directions, and endless form uploads.
On February 8th, a small number of our valuable customers had their IRA accounts on the Gemini cryptocurrency exchange hacked. IRA Financial is an IRA custodian and not a crypto exchange. Id like to provide you with some additional information surrounding the incident. On February 8th, a 9-1-1 call was placed regarding an alleged kidnapping at IRA Financial in South Dakota, which caused the office to be evacuated. The Sioux Falls police responded to this incident. It has been reported by the media that the police consider this incident as what is called swatting - the practice of tricking police into responding to a nonexistent crisis. We suspect the hacker placed that call because by the time our employees returned to their desks, they immediately noticed funds being transferred. Unfortunately, based on how our account privileges were constructed, we did not have any ability or recourse to freeze the suspicious activity immediately upon discovery. We immediately attempted to notify Gemini of the improper transfers so they would be urgently addressed. After numerous requests from IRA Financial Trust to Gemini - Gemini froze all IRA-related accounts, however, by that time significant damage had already been done. We have been actively working with civil and federal law enforcement and forensic experts to do everything in our power for our customers. In addition, we continue to work with Gemini to attempt to find a solution to this matter. We are a small team with a very big responsibility. We take that seriously. Please know we are on your side. We will continue to fight daily for a positive outcome, and I hope we will be able to share positive progress soon.
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1
IRA financial was hacked on February 8, 2022. The hack was because of a lack of security at IRA Financial. Over 34 million dollars was stolen from clients accounts. As of 3/8/2022, IRA financial hasnt said whether theyre going to reimburse the lost funds. For those who didnt have money stolen, IRA financial hasnt said what theyre doing to prevent the hack from happening again. The communication from this company has been horrible. There is a Reddit chat that talks about this. Search for IRA Financial and Gemini. Use this company at your own risk.
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