A negative star is my rating for this business! I ordered balloons for my college kids' graduation party. When I spoke with David, i told him we were only able to set up an hour before the event so they had to be there by 5pm. But he told me he couldn't deliver to my venue that late, it had to be no later than 130pm. So I called the venue to ask if they can accommodate an early delivery. They told me that as long as they deliver but no set up, we were allowed to do so. I called David back and paid for the balloons and the delivery charge. On the day of the event, I got there at 5pm but no balloons. I called David who told me that they were on their way. He said that I arranged a 530 delivery. He kept arguing that I told him after 5pm. This was so ridiculous. I asked him where my balloons were, he said they should be there by 530. The van didn't get there until 6pm. Many of my guests were there and felt obligated to help put the balloons in whatever fashion we could do in the short time we had. Then i got an email thanking me for my business and how proud they were of their customer service. I responded telling them about my experience and asked for my money back. To which they ignored. Terrible customer service. Never go to this business. Ever!!
Balloons arrived with much of the metallic peeled off. My recipient was told that it had been raining all day, which this makes no sense at all unless the balloons were being delivered by someone on a bicycle. I never received a call about this matter or any type of a solution to resolve the carelessness in the appearance of this bouquet. Since I was ordering this as a gift, it would have been nice to inform me of any shortcomings instead of delivering a balloon that looked like it had been reused.
I placed a day-of delivery and called to see if they could delivery by a certain time. They typically accommodate specific dates, but not specific timed deliveries. Still, they were kind enough to get my balloons to me by a certain time, and they were also very kind on the phone. The balloons are really great quality, and the customer service was top notch. My little one was absolutely thrilled to see the balloons on his birthday. Thank you!
I'm sorry we substituted one balloon out of 12. Sorry we did not contact you first.
1557104000
1
Didnt get what I ordered, they substituted and it didnt go with the theme. One balloon was almost deflated and looked used. Left them on the door. Ugh. Said they wouldnt refund for the error.
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