Hi Luis, we apologize for the the lack of communication on our end as well at the long wait time. We will work on this! Sincerely, Bob Hook III General Manager
1658856851
1
I dropped off my truck it took nearly 3 weeks for the repairs. And also you guys lost my keys and controller. The workers were really nice for the service was not good in the sense of time frame for simple repair. Do you Amanda took care of me Was amazing and very Knowledgeable
Hi Courtney, thank you for your feedback. Its true that every repair center in the country is dealing with some delays in parts right now, but we absolutely want to get your vehicle fixed in a timely manner. Our techs are working hard to complete the work as it arrives. I would be happy to intervene and get you a timeline for completion. Sincerely, Bob Hook III General Manager
1662133662
1
Refuses to fix a car under warranty in under 30 days, stay away!
Hi Amy, thank you for your 5 star review as well as your business. Congratulations on your Tahoe Premier! We are happy to help. Sincerely, Bob Hook III General Manager
1656424274
5
I got top dollar for my trade. Bill Dabney and Cecilia Browning were amazing and made the entire process just perfect! I love my new Tahoe Premier!
Hi Tammy, congratulations on your 2022 Chevrolet Equinox. Our team was happy to help! We hope to see you back at Bob Hook Chevrolet for your vehicle needs. Sincerely, Bob Hook III General Manager
1663342169
5
Great experience for me, these guys are easy. Very helpful and knowledgeable. My salesman was great, finance manager great! From my phone call inquiry and online to showroom to financial was easy. Different experience here at Bob Hook , THEY are the easy button. Love my 2022 Equinox!!!
Hi Anthony, we apologize for the inconvenience we have caused you. We will work on this. Sincerely, Bob Hook III General Manager
1658856634
2
I am disappointed. Austin was not able to tell me what was actually completed on my car for a cost of $400. Another rep also came over and could not answer. I asked him to speak with mechanic and he told me he was not available. I asked him to have the mechanic call me and he did not do so. The part was $42 and labor was over $300. If you provide a service, you most definitely should be able to provide a description of what was don for the cost paid. Very disappointed that Austin did not follow through and I still dont have an answer.
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