Dear customer, our customer service associates were ready to change the engine for you but unfortunately they had noticed the block of engine was broken while it was at your possession. We still have the photos of the broken parts. The warranty does not mean you break the item and bring it back. As per our company policy, all returned items will be accepted if brought back in the same condition it was sold. Any damage on the head and block of the motor or transmission will void the warranty without any exception.
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I recently purchased a 2009 toyota camry engine and when i installed it the next day, water was coming out of the spark plug hole. The same day i called the store and spoke to the gentleman who sold me the engine and and ask him how the engine is bad if they stated on their website that they test all the engines. He said that they buy it that if that was the engine he will give me a different one. When we get there show him the video of the water coming out of the engine from the spark plugs he said that we mixed up his engine and he is not going to change it. Now, we are going to a legal part with my attorney just to get this matter solved when he could just give me another engine. Very disrespectful after they get your money, they don't want anything to do with you and will try anything to not warranty their products. Shame on them.
My hard working father bought a motor from them paid to have it installed by professional certified mechanics. The motor didn't work. They promised to send a new one. They never did. They took his money and never rectified the problem. Who can help us with this shady business? We are going to try the BBB
Bought my Honda Civic LX engine from them worked great did not have issues. Bought a transmission from them also worked great. Very honest people great experience,HIGHLY RECOMMEND.
Bought a k24 , head was full of corroded metal flakes coming off the valves due to long period of storage & oxygen doing its things on metal! Also paid cash and was given a hand written invoice so they didnt have to input the sell in their system and have to report taxes dont accept hand written invoices even if you pay cash as I did! Ask for a computer printed one! And lift those valve covers before leaving their warehouse today
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