Hello Jeff. I apologize that you are unhappy. However, if an item is brought in from an outsider, we cannot guarantee how it will laser. We can only replace and guarantee items we sell the customer. I would love to have the opportunity to make this right for you. Thank you for your business.
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Absolutely butchered the Yeti I got there. Had a Clemson paw laser engraved and they scratched the living daylights out of it.
From the start Sheena showed great customer service, she answered every question we had, if she didn't have the answer she made sure she got it to me by the end of the day. She kept me updated throughout the entire process. The entire team here cares and it shows. You won't be disappointed.
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