Northxnorthwest reviews

1599316296

Steve R

google

Steve, We appreciate you taking the time to provide your feedback. Here at NXNW, we strive to provide an excellent level of service and living experience, and it sounds like we missed the mark. We apologize for this and would like the opportunity to speak with you to ensure this doesnt happen again. Should you wish to discuss your experience further, we encourage you to reach out to us at 215.569.0090, and we will set up a time that works best for you. Tyler Lyke, Community Manager

1607704271

1

After the last year at this hell hole I feel the need to update my original review. MANAGEMENT is the absolute worst!! They do not ever respond to calls/ emails. Its not safe here!! Security is terrible, random strangers make their way in and roam around the hallways and roof deck.

1589570043

Jared S

google

Jared, We appreciate you taking the time to provide your feedback. Here at NxNW, we strive to provide an excellent level of service and living experience, and it sounds like we missed the mark. We apologize for this and would like the opportunity to speak with you to ensure this doesnt happen again. Should you wish to discuss your experience further, we encourage you to reach out to us at 215.569.0090, and we will set up a time that works best for you. Michelle S. Assistant Community Manager

1590590844

1

I am a current resident and have been trying to get a hold of the leasing manager for 5 days. I have sent emails and left messages with people answering the phone and still no response. You'd think a building with 30 open apartments would at least make an attempt at avoiding the loss of another resident.

1645554310

Tessa York Gilreath

google

Dear Tessa, Thanks so much for taking the time to share your positive experience! We're thrilled that Jailyn left such a great impression! We look forward to serving you many more times in the future! We look forward to seeing you again soon. Shilough Coy, Regional Manager

1647616240

5

In the last couple of weeks I have toured a great deal of apartments in Philadelphia and not only was NorthXNorthwest hands down the most impressive building I've seen, but the level of polish and customer service, specifically from Jailyn Adams was unmatched. If you're looking at this building, do yourself a favor and request to work with Jailyn. She's professional, organized, and you can tell she genuinely has both current and prospective tenants' best interest at heart.

1664469069

alexis hammell

google

Hi Alexis, Thank you for taking the time to share your experience. We are so happy to hear about your tour with Mike! We value your feedback and look forward to seeing you again soon! If you need anything, please do not hesitate to contact us 215.569.0090 or stop by the office! Thank You, Michelle Stone, Assistant Community Manager

1664979712

5

I want to go to there.. this building is super modern and clean, its giving luxurious. We thought we made an appointment but actually made it for a different building..an office worker (Mike) showed my girlfriend and I around regardless and helped us out a lot in our search. Top 3 contender for management alone. Its hard to find management thats gives more than just surface level help.

1618932422

Amanda Mason

google

Amanda, We appreciate you taking the time to provide your feedback. We share your concern regarding the situation you mentioned, and we are always looking for ways our community can improve. I would love to set up an appointment to speak with you, explain what measures we currently take in situations such as the one youve described, and explore possible alternate solutions. Thank you, and I look forward to speaking with you soon. Tyler Lyke, Community Manager

1618862858

1

Theres a serious classism and privilege problem here that leasing and management are fostering/refusing to solve. There are two towers in this building - one is fully renovated and the other is not. Residents of the older NW tower are not offered the same access as those in the North tower. Residents of the newer/renovated North building have full access to ALL amenities throughout the community, including exclusive access to a Community Amenity listed on the website that claims Expansive rooftop deck with panoramic views of downtown Philly & beyond. Shady oasis with trees, lounge chairs, and intimate nooks to relax, wide open space to lounge outdoor, kitchen with Viking gas grills and prep area." Unfortunately, residents of the NW building dont have access to any of this space, and its not a Community Amenity at all. Its more of an exclusive lounge area for those with more money. What they dont tell you during tours or in community announcements is that residents of the less expensive/older NW tower are denied access to this rooftop deck described on the website, and instead promised exclusive access to two rooftop decks in the NW tower. Despite this claim, there are some stark differences between what North tower residents are offered and what NW residents are offered in these spaces. The North towers rooftop deck requires fob access and offers unobstructed views of the city, a full prep kitchen, bathrooms, a TV, grills, and wheelchair accessibility. However, in the NW tower, there are two shabby, deteriorating decks that dont require fob access - ANY resident can enter them - and feature not-so-great views, poor lighting, uncomfortable furniture, a lack of shady sitting options, and a lack of wheelchair accessibility. The smaller of the two is usually locked and entirely inaccessible. While Michelle from leasing claims the denial of access to the North rooftop terrace for NW residents is due to a capacity concern, Tyler Lyke (Community Manager) told me over email that The North residents pay a premium rent for the use of the north roof deck. This is masked classism and needs to be addressed. Tyler has not responded to my follow-up email or addressed my full range of concerns, which I assume is because theres no way he can defend that their policy isnt classist. If the concern is regarding capacity, the rooftop terraces in the NW building need to require fob access, as well, and residents from the North building should not have access to our amenities. We also need wheelchair accessibility, more comfortable furniture options, shade, and lighting. On the other hand, if the concern is premium rent, Im paying just as much for a 1-br in the NW tower as studios are currently listed for in the North building. The only difference is my apartment isnt fully renovated with floor-to-ceiling windows. Does that make me less deserving of a nice community space? Residents of the NW tower should have full access to the entire community, just like our counterparts in the North tower - Let it also be known that Tylers response to this review is absurd because weve been emailing back and forth for the past two weeks. He knows we dont have anything to meet and discuss. Tyler never extended the offer via email to engage in a phone call to discuss my concerns. This furthers my point that management could care less about resident concerns and just wants to look good by using these cookie-cutter responses and present as if theyre doing something to address resident concerns. Thanks for the offer to chat, Tyler, but no thanks! Ive said my piece.