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Sigler
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Sigler reviews
Information about Sigler
4,20
10 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURVN01iTVR3EAE!2m1!1s0x0:0xc734844e491f47e4!3m1!1s2@1:CIHM0ogKEICAgIDU7MbMTw%7CCgwI5snv6wUQuOKKlQM%7C?hl=en-US
Michelle Rooker
google
https://www.google.com/maps/place/?q=place_id:ChIJE3mSFFl67ocR5EcfSU6ENMc
Hi Michelle, We take your comments very seriously and appreciate you taking the time to leave valuable feedback for our team. In the event concerns or problems arise with any project we work extremely hard to make things right in the eyes of our clients. I would warmly welcome your phone call and look forward to the opportunity to learn more about your experience. If there is a way we could have handled things differently that may have led to a more positive outcome and a continued partnership, knowing such would be extremely meaningful to me and helpful for the rest of the Sigler team as well. My Best, Michelle Vogel President T. 515.232.6997
1566229692
3
**Sigler worked with us to reach a satisfactory resolution. We appreciate their willingness to do so and are modifying our review to 3 out of 5 stars, because of their effort.** Unfortunate. They do fine if there are no issues. Have a problem, they don't care and won't work with you at all. We won't do business with them again.
1648064740
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXOXRqcVhREAE!2m1!1s0x0:0xc734844e491f47e4!3m1!1s2@1:CIHM0ogKEICAgIDW9tjqXQ%7CCgwI5PHtkQYQkOaFxgM%7C?hl=en-US
Carter Lantermans
google
https://www.google.com/maps/place/?q=place_id:ChIJE3mSFFl67ocR5EcfSU6ENMc
Carter, Thank you so much for bringing your experience to our attention. We take the matter of responsible driving extremely seriously, and our team members are very aware of the safety expectations associated with this important role. We are grateful for your quick response to our direct, offline inquiries regarding the location and route you were traveling, allowing us to promptly and appropriately address the situation. With appreciation, Michelle Vogel President
1648175129
1
Terrible drivers you probably should check to see how your drivers are
1486049579
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURRLWUySHFnRRAB!2m1!1s0x0:0xc734844e491f47e4!3m1!1s2@1:CIHM0ogKEICAgIDQ-e2HqgE%7CCgwIq6LNxAUQgObIrQE%7C?hl=en-US
E Peterson
google
https://www.google.com/maps/place/?q=place_id:ChIJE3mSFFl67ocR5EcfSU6ENMc
5
They did an excellent job on my custom work shirts and great customer service.
1512564804
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURnaUxMdHF3RRAB!2m1!1s0x0:0xc734844e491f47e4!3m1!1s2@1:CIHM0ogKEICAgIDgiLLtqwE%7CCgsIxNCf0QUQwJO5Uw%7C?hl=en-US
Zach Kowalik
google
https://www.google.com/maps/place/?q=place_id:ChIJE3mSFFl67ocR5EcfSU6ENMc
5
I worked with Alanna and her customer service was great! Pricing is very fair and quality is top notch. I had them embroider my business logo onto a few jackets and they look awesome.
1642783854
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURteEpHdzZBRRAB!2m1!1s0x0:0xc734844e491f47e4!3m1!1s2@1:CIHM0ogKEICAgIDmxJGw6AE%7CCgwI7sirjwYQsPvImwE%7C?hl=en-US
Dave O
google
https://www.google.com/maps/place/?q=place_id:ChIJE3mSFFl67ocR5EcfSU6ENMc
Dave, While your comments are difficult to read, we do appreciate your honest review and you taking time to share your experience. We know it is a busy time for you with your upcoming wedding, and we are disappointed that we werent able to reach you yesterday to handle things more personally. You should have two voice messages waiting for you, one from our Client Services Manager and one from our President; when time allows we invite you to return either call so we can discuss if there is an opportunity for us to make things right in your eyes and so that we may properly voice our apologies. You are right that covid has introduced many new challenges, but that is not our excuse; many businesses are battling the same supply chain struggles and worker shortages. We were disappointed and surprised that our supplier canceled the tumbler order after missing their expected delivery date, and we take responsibility for not managing that failure well. It is also clear from your feedback that increased communication would have gone a long way to prevent your negative experience, and we regret that you did not receive the proactive and responsive communication that we know is a critical element of excellent service. For over 60 years we have had the pleasure of serving clients of all types and sizes, and we hold the belief that every customer and every order is important. We are sincerely sorry we let you down and we hope to earn the opportunity to do business with you again in the future. Best wishes, The Sigler Team
1642713430
3
Unfortunately we had an order for insulated tumblers for our wedding coming up next week. We originally submitted our request and artwork back in mid December and just 4 days before we leave for our destination wedding we were informed that the order was never processed. To give them credit they did try to solve the problem in the last two days but the colors we wanted could not be delivered in time and we were going to be up charged for font colors that we didnt want. Maybe we were too small of an order but we have had family and friends use them for years. Covid has been troublesome for a lot of people, Im sure shipping is difficult but not having communication between teams, or sending any forewarning to the client is ridiculous. It also took a lot to contact this project to manager, several days if not a week would go by before we heard anything, and when he did respond, he didnt have any information. Matter of fact, we cancelled our order due to the frustration and used another source last minute. Put us in a bind and costed us more but we are getting our tumblers. EDIT: Received very accommodating phone from the manager and president, even though it is too late now they apologized and owned it and are willing to work with us on any future orders with possible credits. The follow up and phone calls are very appreciated, we are willing to give them another opportunity in the future.
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