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Theprivateclinic
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Theprivateclinic reviews
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4,15
100 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNhcDY2QW13RRAB!2m1!1s0x0:0xa6ef9a0a7da5037a!3m1!1s2@1:CIHM0ogKEICAgICap66AmwE%7CCgwI9LDUiAYQyKaoxwI%7C?hl=en-US
Aanisah Khan
google
https://www.google.com/maps/place/?q=place_id:ChIJRbzJRdEadkgRegOlfQqa76Y
Dear Aanisah, Thank you for taking the time to write us a review. We are happy to hear that your experience with The Private Clinic has been wonderful so far and thank you for your recommendation of our clinic. Kindly note that the decision to postpone your surgery was not taken lightly and we apologise for the inconvenience this may have caused. If there is anything else that we can help you with, please do not hesitate to get in touch and we are looking forward to seeing you again in clinic. Kindest regards, The Private Clinic
1629112118
3
The staff here are absolutely wonderful. I have had no issues with any of them. From reception staff to admin (in particular Lucy Bennett who is wonderful) to the doctors, all have been lovely. Unfortunately, I have rated them three stars due to the constant changes made to my surgery and appointments. I was very excited to undergo a preservation septorhinoplasty here. However, my surgery and appointments have been cancelled or rescheduled multiple times because the doctor has a very busy schedule. I do not think this is fair as I was made to feel excited for something only for it to be cancelled. As a teacher, I have a busy schedule so can only do certain times. I have previously asked for time off from work oy for the surgery to be cancelled again. Regardless of this, I'd recommend them simply because of the friendliness and how welcome they make you feel.
1640118326
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNzai1icVh3EAE!2m1!1s0x0:0xa6ef9a0a7da5037a!3m1!1s2@1:CIHM0ogKEICAgICsj-bqXw%7CCgwItvCIjgYQ0ID9zwI%7C?hl=en-US
tabby_2014
google
https://www.google.com/maps/place/?q=place_id:ChIJRbzJRdEadkgRegOlfQqa76Y
Hello, we are pleased to hear that our clinic has been in contact with you to resolve your feelings regarding the results of your Dermapen treatment and we are pleased to see results in your before & after images as discussed with you. We also explained that you will require multiples along with a maintenance programme to continue to achieve the desired results. As explained earlier, the treatment is designed to help acne marks and scarring, however, treatment results are individual and will depend on how many treatments each person needs; with, in this case, more being needed to take the current results and healing you have achieved further. We aim to always make this transparent with our patients, explaining this during your consultation. We look forward to seeing you for your future treatments with us. Kind regards, The Private Clinic
1582567279
1
BUNCH OF MONEY HUNGRY SCAMMERS! spent around 500 on the dermapen treatment for my pitted and ice pick scarring, i now regret this as the dermapen was useless and did nothing for my skin. I feel like I should be given a refund as I feel like I have been robbed. I now know exactly what treatment my skin needs and now im struggling to pay for those treatments as I wasted my money on useless treatments at the private clinic.
1583529139
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURzNGRXRk9REAE!2m1!1s0x0:0xa6ef9a0a7da5037a!3m1!1s2@1:CIHM0ogKEICAgIDs4dWFOQ%7CCgsIs_mK8wUQqL6ZPg%7C?hl=en-US
Jules Bell
google
https://www.google.com/maps/place/?q=place_id:ChIJRbzJRdEadkgRegOlfQqa76Y
5
My experience at the Private Clinic for laser treatment to veins was nothing short of excellent. The service from all staff was of a very high quality. I was very impressed with both the skill and the manner of Nurse Marie. The results were very positive with the veins being completely eradicated. A second check up and touch up was included in the price. I am delighted with my results and would not hesitate to recommend Nurse Marie.
1653144229
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyamRuT05REAE!2m1!1s0x0:0xa6ef9a0a7da5037a!3m1!1s2@1:CIHM0ogKEICAgID2jdnONQ%7CCgsIpfWjlAYQgMrwCg%7C?hl=en-US
Conchita Aira
google
https://www.google.com/maps/place/?q=place_id:ChIJRbzJRdEadkgRegOlfQqa76Y
Dear Conchita, Thank you for taking the time to write us this review. We are delighted to hear about your positive experience with Dr Hanson and the team at The Private Clinic. We truly appreciate your kind words and we hope that you continue to enjoy your results. Thank you again for your recommendation of our clinic and we look forward to see you again if you ever need anything else. Kind regards, The Private Clinic
1656612984
5
Dr Hanson is the bestDr you could wish for what ever he does there is never any pain or bruising. I will not trust other clinic or doctor (even though all the doctors are fantastic) cant recommend enough
1577863373
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURNZ1pMMm5BRRAB!2m1!1s0x0:0xa6ef9a0a7da5037a!3m1!1s2@1:CIHM0ogKEICAgIDMgZL2nAE%7CCgoIzZGx8AUQ2J0y%7C?hl=en-US
marcio pinto
google
https://www.google.com/maps/place/?q=place_id:ChIJRbzJRdEadkgRegOlfQqa76Y
Hello Marcio, Patient care and patient satisfaction are everything to us and we always seek to improve our patient experience, where we have identified areas for improvement following feedback. We have investigated your review and have tried to phone you on a number of occasions. Our refund policy clearly states that to receive a refund for your appointment fee to let us know at least 72 hours before the consultation is due to take place. Unfortunately it appears that you phoned outside of the 72 hours. We are very sorry that your first call was not picked up and we will definitely be looking into this to identify the cause; however in any event your initial attempts to contact us were still outside the 72 hours and we are unable to change the outcome. Our terms and conditions are the same for all patients and this does not suggest discrimination in any form. We work hard to offer the best service, whilst we may not always get things right we always look to do the right thing for our patients; however this does not include tolerating abusive or threatening behaviour on the phone or in person. Should you wish to discuss this with the Clinic Manager please let us know and we can arrange a call. Kind Regards, The Private Clinic
1578050241
1
That should be my 3rd visit to this clinic, Dr Rosa Santa Cruz is an amazing professional, she is absolutely lovely! The very poor review is the extremely unprofessional ladies working on reception that unfortunately are NOT prepare to deal with patients. I work for the NHS and a day before the consultation, I had the Flu Jab. On the day of my consultation I woke up felling generally unwell, with a slightly fever and diarrhoea. My consultation was booked for 2:00 PM. I called the Clinic first time at 12:15 PM, nobody answered the phone (ok lunch time, I understand). I called the clinic again 1:12 PM, I was on holding until 1:19 PM, someone answered me and after I explained my situation, I was told that everything was ok and I could have the treatment without problems, however she was NOT a Doctor, Nurse, or Pharmacist. How is possible someone answers the patient without professional background? I was told that I would receive an email from the area responsible for my treatment. I have gotten nothing. I called again. First of all, a little piece of advice do the receptionist JADE: Hanging up the phone on the customer won't solve his/hers problem. Stop doing that! After I talked to JULIE, who told me that depending on who I am they have options not to charge the 50 GBP fee again. She told me that I could have called roughly 40 minutes before (which I did), or I would have had to call in the morning, or I could have called 72 hours before the appointment, but depending on who I was there are exceptions too. In other words, different rules for different people. Next time I will hire an English to talk to her with an English accent so she can agree to apply the different rules. I have an European accent, so what the problem? Such a deception this Private Clinic.
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