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Mcgrathchevroletofdubuque
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Information about Mcgrathchevroletofdubuque
4,35
543 reviews
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Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR5Z0xleE13EAE!2m1!1s0x0:0x1de82e856d7c86e6!3m1!1s2@1:CIHM0ogKEICAgIDygLexMw%7CCgsI67fAgQYQkMSlVg%7C?hl=en-US
Ben Kluever
google
https://www.google.com/maps/place/?q=place_id:ChIJeTePGUss44cR5oZ8bYUu6B0
Thank you for sharing this with us, Ben! We are always striving to improve our service to each and every customer. Every interaction is a learning experience. We have forwarded your comments along to the proper people. We pride ourselves on our ability to provide a great customer service experience and we would please welcome any opportunity to try and work with you again. Please do not hesitate to reach out to our general manager, Josh Orthel, to discuss this further at 563-583-9121.
1613778559
2
Sold cars for quite a few years myself and I was pretty disappointed in the service we received. The sales guy was new and he was a great guy but definitely needed some training. Didn't get a manager really involved until we were pulling out of the lot. My opinion is early management involvement so that way everyone's on the same page and shows that more that you guys care about what we are trying to achieve.
1650390593
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMycG9PUW5RRRAB!2m1!1s0x0:0x1de82e856d7c86e6!3m1!1s2@1:CIHM0ogKEICAgIC2poOQnQE%7CCgsIwez7kgYQuNOVHA%7C?hl=en-US
wendy wittner
google
https://www.google.com/maps/place/?q=place_id:ChIJeTePGUss44cR5oZ8bYUu6B0
1
Review update: I changed the rating to 1 star after the dealership called about this review. I was informed that our conversation was video taped without our permission during the finance and insurance meeting. I have several concerns about this, besides privacy issues, being our financial information might fall into the wrong hands and if this was used as an advantage to coerce us into buying the extended warranty. I was told during this recent phone call there was a disclaimer on the wall of the office about being video taped. There was a lot of stuff on the walls and it would be unreasonable that a customer would be able to pick it out and read the disclaimer unless it was pointed out. My husband and I bought a Chrysler 2012 here a couple of weeks ago and I would give this review a 4-5 star rating for our exceptional sales lady, Monique, she did a great job getting us the used car we wanted and lowered the price because the back up camera wasn't working. She is friendly and accommodating. I want to make it clear that our sales lady, Monique, did a great job. Finance, on the other hand, used aggressive and relentless upsell techniques to try to sell us an extended warranty. The warranty would've added a few thousand dollars to the price tag. My husband and I repeatedly said no to this warranty and its extra cost and were met with several questions asking us why we didn't want it. I left for a few minutes to take a phone call and returned to find 2 people double teaming my husband and asking him in accusatory tones why he didn't want the extended warranty. When I asked them why they were still trying to sell us the warranty when we had made it clear we didn't want it, they asked more questions about why we didn't want the warranty. It felt like we were being given the third degree. I soon understood they needed more of an explanation of why we didn't want the warranty and that we just wanted to pay for our car and go. We eventually bought the car and left with a lingering feeling that there might be something wrong with the car because of their hardcore warranty sales tactics. We had our mechanic look at it and it's a great car. We would never recommend this dealership solely based on the way finance treated us.
1598663136
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNDdWRubmNREAE!2m1!1s0x0:0x1de82e856d7c86e6!3m1!1s2@1:CIHM0ogKEICAgICCudnncQ%7CCgwI4NOm-gUQ0PjL_wE%7C?hl=en-US
Gregs Home
google
https://www.google.com/maps/place/?q=place_id:ChIJeTePGUss44cR5oZ8bYUu6B0
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Josh Orthel, General Manager.
1598993064
4
This place made it really comfortable, service outstanding, work with you on pricing no pressure, and they loved my dog
1637725781
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHeXRUY0dREAE!2m1!1s0x0:0x1de82e856d7c86e6!3m1!1s2@1:CIHM0ogKEICAgIDGytTcGQ%7CCgsI1ez2jAYQ-IqAMg%7C?hl=en-US
Nolan Keller
google
https://www.google.com/maps/place/?q=place_id:ChIJeTePGUss44cR5oZ8bYUu6B0
This is so great, Nolan! Monique works hard for her customers and we are grateful she is on our team. Thanks for sharing your experience with her and our store. We couldn't be any happier to have you as customers! Thanks again for working with us!
1638041307
5
Monique and her team were a joy to work with. They helped us find the perfect car for our family and our budget! Monique went out of her way to make sure we were comfortable and made us feel like she was working for us and not McGrath! We will work with her in the future for sure!
1600264356
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURDdElPNTJRRRAB!2m1!1s0x0:0x1de82e856d7c86e6!3m1!1s2@1:CIHM0ogKEICAgIDCtIO52QE%7CCgwIpLGI-wUQoNWBxwI%7C?hl=en-US
Chris Trainer
google
https://www.google.com/maps/place/?q=place_id:ChIJeTePGUss44cR5oZ8bYUu6B0
Chris, we appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. We would like to learn more about your visit, so please feel free to reach out at your convenience. We look forward to working with you on this soon. Sincerely, Josh Orthel, General Manager.
1600449623
1
Had a similar experience as described in earlier reviews. Sales process and negotiations were excellent, really enjoyed working with Marcus and the rest of that team. Several issues with Financing, however. Forgot to have us fill out a necessary form and also screwed up the loan details. Made repeated calls to try and get the issue resolved - promises of calls back, but nothing ever done. Finally just worked it out with the credit union myself. Pretty pathetic service - was clear that once they had what they needed (with the previously mentioned missing form), they didn't care about fixing the loan payment error that affected me. There's too many places that sell the same car, for about the same price, to waste time with someone who puts so little into post-sale customer service. Will never return.
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