Kozas has horrible customer service. The tell blatant lies and when you call or show up there response is I will call you by the end of the business day. I suggest that Horizon Montessori Pearland finds another provider. I order my childrens school shirts on July 28th and was told by Casey that the shirts will be in by next week. School started Aug 9 and I only received shirts for 2 out of 3 kids. After pushing them about the shirts for 3 days they told me I can come pick up 8 out of 12 shirts. I requested to get a larger size because after being promised to have the shirts before school started my child went a week without school shirts. I was told by Casey I would get a call by the end of the day, that didnt happen and when I showed up to the shop and to see Casey he conveniently wasnt at work that day and I was told by the lady at the front desk if he doesnt call you today I will. Obviously I didnt hear from either because they are more into the business of taking your money then giving customer service. I will be requesting a refund Monday which I know I will have a uphill battle to fight because customers first is not there model. I have been more than patient and understanding but there lack of communication is dumbfounding. Please do not do business with this unprofessional company or you will be filled with broken promises and unreturned phone calls. I would also implore Horizon Montessori to find another vendor for there school uniforms.
They should put the address of where you should pick up what one ordered or put it on the recive to not have.
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.