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Guardianprotection
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Guardianprotection reviews
Information about Guardianprotection
4,53
100 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURpeEpiOUpBEAE!2m1!1s0x0:0x3737d10d25591f8c!3m1!1s2@1:CIHM0ogKEICAgIDixJb9JA%7CCgwI2oz3_QUQ2LvNvgM%7C?hl=en-US
Paul Wootten
google
https://www.google.com/maps/place/?q=place_id:ChIJfeQHnhHCwogRjB9ZJQ3RNzc
Hi Paul, I apologize for the difficulty. I have located your account and have escalated your issue to our customer care supervisors. You will hear from them within 24 to 48 hours. Thank you for your patience. Mary Lynn M. Customer Satisfaction Advocate
1606274708
1
In January Guardian charged my credit card for a year of doorbell camera clips. As of last week Im no longer getting what I paid for. Ive called customer service daily for the past five days. Three people have promised to straighten things out and call me back. Nothing yet. They certainly didnt take this much time to charge my credit card.
1611264306
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN5alBtWERBEAE!2m1!1s0x0:0x3737d10d25591f8c!3m1!1s2@1:CIHM0ogKEICAgICyjPmXDA%7CCgwIsuKngAYQyNzAtgM%7C?hl=en-US
Chelsea Eaton
google
https://www.google.com/maps/place/?q=place_id:ChIJfeQHnhHCwogRjB9ZJQ3RNzc
Hi Chelsea, I am sorry for your frustration. I have escalated this to our supervisor and you will be receiving a callback within 24 to 48 hours. I appreciate your patience. We would like to get this resolved for you. Thank you, Mary Lynn M. Customer Satisfaction Advocate
1611266606
1
I've had nothing but bad experiences with Guardian, I would not recommend them. Just shortly after our 1 year, our thermostat stopped working. They did not call back within the hour they said they would and now they want to charge me to send someone to my home.
1640010907
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNtalB1VFl3EAE!2m1!1s0x0:0x3737d10d25591f8c!3m1!1s2@1:CIHM0ogKEICAgICmjPuTYw%7CCgwIm6mCjgYQ8PX0hgE%7C?hl=en-US
Amy Henry
google
https://www.google.com/maps/place/?q=place_id:ChIJfeQHnhHCwogRjB9ZJQ3RNzc
Hi Amy, Thank you for taking the time to connect with us. Sounds as though you are experiencing the five-star experience that is Guardian and we couldn't be happier! You are correct - our customer care and monitoring center experts are in-house, U.S.-based employees. They love what they do and it shows. Trust that we are here for you and your family, Amy, whenever you need us. 24/7! Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
1642437944
5
Great customer service, quick response time, highly professional and knowledgeable staff! So thankful the company doesn't contract out any of their services, a Guardian employee is always used which makes so much sense when you're dealing with home security! Other companies should take note!
1604503416
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNpX3V2VGJ3EAE!2m1!1s0x0:0x3737d10d25591f8c!3m1!1s2@1:CIHM0ogKEICAgICi_uvTbw%7CCgsI-I6L_QUQ0MKQcg%7C?hl=en-US
Jesus Gil
google
https://www.google.com/maps/place/?q=place_id:ChIJfeQHnhHCwogRjB9ZJQ3RNzc
Hi Jesus, Thank you for the five-star compliment! So glad to know that our professional sales consultant and technician were knowledgeable and courteous in getting you all setup with Guardian Protection. Here's to enjoying the many benefits of your Guardian smart home security system. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate
1604506786
5
Guardian Protection Services. Great security company. Not contracted to any one else. All Guardian employees are Knowledgeable and courteous. Nick and Harry showed up when they said they were going to and got the job done. Thums up to all Guardian Protection employees.
1658935985
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN1bHRHNUJnEAE!2m1!1s0x0:0x3737d10d25591f8c!3m1!1s2@1:CIHM0ogKEICAgICultG5Bg%7CCgwIsbWFlwYQqJyJzwI%7C?hl=en-US
xsneakerplugx
google
https://www.google.com/maps/place/?q=place_id:ChIJfeQHnhHCwogRjB9ZJQ3RNzc
Hi xsneakerplugx, I am sorry for the difficulty. Our contracts clearly state the term length and must be signed and dated by the homeowners and the Guardian representative prior to installation. If you would like to have a copy of your contract, our customer care team can provide. I am sorry for the misunderstanding. I would like to share your comments with our supervisor so that performance coaching can be provided to the sales consultant who served you. If you will please email your account information (full name, premises address, phone number) to [email protected] I would appreciate it. I look forward to hearing from you. Mary Lynn M. Customer Satisfaction Advocate
1658937332
3
purchased service in new home build. Salesmen said that there was a 3 year commitment in order to pay off the equipment. So we went with them. He lied and was misleading because after our 3 year we decided to move to a new house and we contacted customer service said the there was contract 5 years and we would owe $700 if we canceled. meanwhile its $800 if we install equipment in the new home. We didn't mind staying with them but I'm not the only resident that was fooled. Transparency is everything and they lacked that...
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