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Airvets reviews
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4,57
76 reviews
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Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyMWZLbHNBRRAB!2m1!1s0x0:0xf450234b3cf4b449!3m1!1s2@1:CIHM0ogKEICAgID21fKlsAE%7CCgwI6-eflAYQuI_hoAI%7C?hl=en-US
Michele Johnston
google
https://www.google.com/maps/place/?q=place_id:ChIJe54ouLAnTIYRSbT0PEsjUPQ
2
Complicated process hard to speak with someone
1488858977
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBNzZHdDVRRRAB!2m1!1s0x0:0xf450234b3cf4b449!3m1!1s2@1:CIHM0ogKEICAgIDA76Gt5QE%7CCgwI4d74xQUQwPeujgI%7C?hl=en-US
Melissa Chance
google
https://www.google.com/maps/place/?q=place_id:ChIJe54ouLAnTIYRSbT0PEsjUPQ
We appreciate the photos sent showing Layla happy in her new home and glad she made it safe. The flight had to be changed due to a discrepancy in the documents provided by the client at time of drop off at our clinic and the kennel provided was too small. This increased the price (we hadn't seen Layla before this point so had only given an estimate based on the measurements the client provided) and the client was advised of the increase and why (factors out of our control) in person when Mr Chance dropped Layla off. We follow IATA guidelines (we checked her in at Lufthansa who requires these guidelines be met and they would not accept her in a smaller kennel, which wouldn't have been safe for her) for crate selection size and Layla was too large for the kennel they had. We also communicated with Mrs. Chance by email regularly while Layla stayed with us letter her know how she was doing and to get the paperwork discrepancy mentioned above straightened out. None of our clinic staff are rude to clients on the phone, but Barbie can't always answer the phone as she is often out delivering pets home or to the airport. We are glad Layla is doing well in her new home and wish the Chance's well in their future travels.
1496436709
2
While we weren't completely dissatisfied, we certainly weren't pleased. We are military on pcs orders to Germany and had air vets ship our 10lb terrier. She boarded with them for about a week before coming to Germany and they seemed to have taken good care of her but, we constantly got conflicting price information and in the end we were charged much more than we were originally quoted. We also were given the wrong flight information and she was not at the airport when we were told she would be there and discovered her flight had been changed to the next day and no one told us. When trying to call and speak with Barbie our contact, the woman answering the phone was always extremely rude and refused to let us speak to her. When Layla did arrive her blanket was soaked and there was blood in her crate. The gentleman from pet air I spoke to on the phone prior to and on the day of her arrival was rude, yelled at me and didn't even know who our dog was and kept confusing her with another dog as well as repeatedly calling me by another persons name and was confused as to who our dog was and where she was. I had also confirmed ahead of time with Lufthansa the size of the crate she needed and air vets kept our crate and charged us $100 for a much bigger one claiming hers was too small which Lufthansa said was actually too large for her and she could have been injured in transit because of the size and having too much room to move around. On our return to the states we hope we can get her a spot on our flight and not have to go through this experience again.
1630687521
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM2eHBHVkF3EAE!2m1!1s0x0:0xf450234b3cf4b449!3m1!1s2@1:CIHM0ogKEICAgIC6xpGVAw%7CCgsIoaLJiQYQyIGrXg%7C?hl=en-US
Gary Burke
google
https://www.google.com/maps/place/?q=place_id:ChIJe54ouLAnTIYRSbT0PEsjUPQ
Thanks for the heads-up, Mr. Burke. We will get that addressed right away!
1630692753
5
Do not trust the voicemail they have for location hours. It's NOT 8-6. Only Trust website hours.
1463598681
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3dkl6aVN3EAE!2m1!1s0x0:0xf450234b3cf4b449!3m1!1s2@1:CIHM0ogKEICAgICwvIziSw%7CCgwI2fzyuQUQgO6m7AI%7C?hl=en-US
Rashaud Smith
google
https://www.google.com/maps/place/?q=place_id:ChIJe54ouLAnTIYRSbT0PEsjUPQ
5
AirVets provides first-class customer service. They were able to secure very short notice flight reservations for my pet to travel international to Japan! Ms. Barbie was very nice and responsive and Ms. Lisa ensured our pet drop-off experience was seamless! They made our traveling experience stress-free! I give them the highest recommendation possible! Happy customer! Rashaud Smith
1649359559
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXcjlpUVJREAE!2m1!1s0x0:0xf450234b3cf4b449!3m1!1s2@1:CIHM0ogKEICAgIDWr9iQRQ%7CCgwIx_W8kgYQ4MjM4AI%7C?hl=en-US
Veronica F
google
https://www.google.com/maps/place/?q=place_id:ChIJe54ouLAnTIYRSbT0PEsjUPQ
Hello Veronica ! We offer professional services for Pet Travel. We are happy that you found accommodation. Thank you for your review.
1649695186
1
Their fees are WAY TO HIGH!! I save with another clinic for health certificates (4) more than $700 .
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