Hi Omar, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. If you would like to discuss your experience in more detail, please give us a call at (650) 365-6390 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.
1610641481
1
This was awful. I've had to bring my WRX STI in multiple times for the same issue (vibration and pulling left, tire pressure indicator coming on) and they were never able to fix it. I finally brought it in again today, and the guy was extremely rude with me and they refused to even take the car. I am definitely never taking the car there again, and I will be also filing a complaint directly with Subaru of America. AVOID THIS SHOP!
Andrew, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to Derek Huddlestun at [email protected] or at (650) 365-6390 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
1538349917
2
Personnel and service have declined over the past ~1.5 years.
Hi Rina, thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Our team is available should you require any extra help.
1648123497
5
They arranged so well and quickly that it took only one hour or so for us to buy a new car.
Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
1643451181
5
I have my Subaru Forester serviced here for last several years. The staff has been very courteous and answered all questions to my satisfaction. The services, repairs and recall work have been done per specs. I would highly recommend their services for your vehicle maintenance as well.
I'm a real disabled American with a service dog I sat in front of their business to rest because I thought it was a friendly place they called the cops on me and had me ticketed and removed from the property and told me that if I ever come back I'd be trespassing I never even talked to anyone I never even saw anybody the manager just attacked us with the police shame on this business for hating disabled Americans for hating service dogs shame on the manager in this company shame on you treating us as criminals Subaru dealer owes me an apology they owe me a free car Hallelujah in the name of Jesus
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