Lazy we're very sorry to hear that you're unhappy with your experience. Feedback like yours is what drives us to improve and if you're open to it, we'd like to look into the issues you're experiencing. Please reach our Resident Services Department directly at [email protected] and our team will be happy to assist and help resolve these issues.
1661889460
1
Notice the 5stars dont come from those who lived here long, or at all. They either work for, are a guide, or had a short stay. I am a current Resident. Since 2020. I do not recommend moving here due to the Fact they have partnered with and allowed a Nefarious Towing company to tow your vehicle for not having the right registration sticker on your vehicle, down to even smaller issues. Even if the registration is up to date(i have an out of state license plate all they had to do was search the VIN number). They are in co-hoots with none other than Triton Towing. It sounds like its not a big deal. Until its your car they tow. Life hits and when it does this is not the place you want to be living. They Do not Care about their Residents at all. They care what they can get. I have seen more people move than stay. The turn over is palpable. Rent at own risk. This will have been my 3 or 4th tow. Ive lost count actually. (My Tab on the tow is currently 3grand plus, i had my wallet stolen during the time and my license was out of state, had to struggle for a few months until i got a in state id card, things have been spiraling since. Thanks Ascent North. Yall hurt me bad)
2017: I love these apartments because of the space and location. I am in A 2BR/2BA with 1,247 sq ft. My first year rent was $1025 and just renewed and now my rent is $1067. The staff is friendly and very helpful, especially Mike. I did have ant problems but pest control comes and spray when requested. I would recommend these apartments because they are nice looking and great location. There has been people breaking into cars but usually that happens when someone leaves their car unlock. So lock your cars and you will be fine. If you are looking for a new place to stay you should definitely check these apartments out. June 2020: There has been a change in management. The management isn't great and lacks communication. Not pleased.
Hi Jaxon thank you so much for your review! We love hearing about your experience at Ascent North Apartments!
1555595236
5
This is an amazing apartment complex. The staff is super nice and the management is beyond helpful. They are very personable and willing to work with you to make sure that you have a great experience while you are living here. A fantastic place to live. Andrew in the front office is great and has helped us out a ton!
Dear Reuben, Thank you so much for your kind words and for taking the time to share your experience! We work hard to meet expectations like yours and are happy to hear we hit the mark. We are thrilled to work for wonderful customers like you. Thanks again, you are truly appreciated! Best Regards, Ascent North Apartments
1646839388
5
My mother lives here and sometimes has trouble communicating with the staff especially management due to her only knowing spanish . It was really nice speaking to someone in Spanish today and her being able to understand. The office lady was able to explain everything to my mom and was able to get her account caught up . Over all really appreciate the kindness to my mom .
Hi Erica - we understand how frustrating it is when communication and maintenance is delayed. We're sorry to see that your experiences have given you a negative impression of the community and we want to assure you that we value all of our residents. We escalated this case for an internal review, and one of our team members gave you a call and left a message regarding your concerns, and will continue to reach you again. If you have additional concerns, please reach out to our dedicated Resident Services Department at [email protected]
1620396658
1
Run run run!!! I have been living at these apartments for over 8 years and to say management is poor is an understatement! In the past 5 years ownership and new management has changed numerous times, each time getting worse and worse. The communication is very bad to say the least. You can't get in contact with anyone via phone or email. They never respond. I dont even try to remember who works in the office anymore because they change so frequently. Couldn't even tell you the manager's name, they do not communication about anything! I have been dealing with a broken "attached" garage for over 3 months with little to no communication as to when it will be fixed but yet they still expect your full monthly rent at the beginning of every month, cliche! The "gated" community is a joke! The gate stays broken only to be fixed every few months to break again less than a week! As far as the actual apartments, don't be fooled by the pictures! Only certain 1st floor apartments are actually updated. Ive had the same old carpet in the last 5 years. They will not replace until you move out! Oh, and only the 1st floor apartments have tile so dont expect tile if you move to the 2nd or 3rd floor! I will be reaching out to corporate about the horrible management. *UPDATE* 5/10/2021 After speaking with someone from corporate on Friday, 2 days after this review, my garage was fixed this morning. I still don't agree that I paid 3 months for my garage with no use to it. *UPDATE* 5/19/2021 Today I spoke with the Regional Manager Angela. She was very helpful and informative. Due to my garage being broken for so long, she gave me credit on my account. Thank you again Angela!
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