Dear Elyon, Thank you for sharing your concerns about the extended care needed for the dog and the unclear communication about it. We're sorry for the frustration it may have caused. We understand how challenging it can be to wait for a patient to make a full recovery prior to adoption. Our clinic staff are committed to supporting the health of the animals in our care and we wouldn't be able to do this without a dedicated team of foster parents, who provide care for animals as they undergo treatment. Thanks again for your feedback.
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We managed to meet our dog pretty quickly. But are worried that the person who fostered her was neglectful, due to the fact that she had a large lump on her underside that had clearly been there for awhile but the foster didn't report until receiving news of her pending adoption so now we've had to wait 4 extra weeks to take our dog home with us. And the communication sucked. We were told they'd call us several times and they never did. So we had to constantly call for information on her. But we are happy with the care she has been receiving and the fact that you guys took care of it before we brought her home.
Taytem, we are so sorry to hear you had trouble reaching our wildlife team to get care for the injured crow. We are currently working on adjusting our phone system to resolve this issue. If you would like to help by providing additional information about your experience with our phone system, please call our office manager, Jen at 425-787-2500 x834 Monday-Friday from 8am-5pm.
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So I was in the apartments with my friends and we found a crow with a broken leg and it was struggling to walk and when it did it would accidentally hit its head on a walls it then layed down on its back under the stairs so I came down it was alive and I wrapped it in a hoodie like a baby very carefully to keep him warm and put him in a cardboard box then tried to call you guys to ask for help cus I just wanted to help and I didnt even get to an actual human being. Yall came to my school and told us if theres an injured animal to call and you guys will help. I had to leave that bird there and its probably still sitting there maybe if yall answered smh.that is just heartbreaking for just a kid.
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