They have a good selection of lights. But their customer service is terrible. Every time we have been in there they act annoyed to be helping us. And after we ordered some lights, they said they were in stock and would take three days, but we will call you. They never called. We had to follow up after three weeks. We have more lights to order, but we will be ordering those from someone else
Hi Carole! Thank you for your review of Lighting Design. We are sorry to hear about your experience but appreciate your feedback. We will take this to upper management to ensure we improve.
1606772401
3
Great lighting options! Unfortunately we walked around for 10 minutes and nobody helped us, even as we stood by the counter.
We came in twice, the first time, just browsing and then a week later, after looking at numerous other lighting stores and still not finding what would work for our master bath remodel. Drew helped us both times and when I explained my design dilemma and pulled up a photo of the vanity and tiles for our project, he was able to direct me right to a set of lights that were perfect and that tied into the tile design on our floor. Next, because these were clear glass globes and would look best with a vintage style bulb, he was able to find me the right bulbs to give me the more white light I wanted, yet not so bright that they blinded me. He spent time letting me try various bulbs to see what would work. This wasn't a large sell for him, but he helped me like I was a repeat customer. I have to say also that I found their selection and prices to be even better than other stores, including the home improvement giants. Highly recommend this lighting store. If you walk in and start browsing, be patient until a service representative can greet and help you. I promise, you'll get their full attention. I found the initial browse time relaxing and helpful in my process - to really see what the different lights had to offer and it helped me to better give feedback to Drew. I have read some of the reviews on here and I think that anyone who takes offense at not being greeted right away is not giving into the creative process of the browse.
We went here to find new fixtures than the options our builder provided and we found some amazing fixtures. Whenever we have guests over at our home, almost everyone asks where we got our lights from. I also didnt realize they sell furniture and decor as well. They have an amazing selection, especially if youre looking for an alternative to RCWilley, Zgallerie, and etc, that is really good quality.
Been there a few times. For 2 of them we pulled up about an hour before closing only to have them lock the door as we pulled up because they decided to close early. The other time they seemed to have a lot of people working in the store but it was still difficult to get one of them to help us. Nice showroom and no issues with the lights we've purchased there, but still a disappointing experience.
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.