Horrible with communication and lacks any amount of professional behavior. I would warn anyone against going into business with these people. As someone who has lived in Las Vegas their whole life and worked with many different companies this by far was my worst experience. We too have felt the wrath of Melissa and she's a nasty person with absolutely no grip on customer service or even how to have a common decency discussion with another human being. Stay away from luxe international.
My husband and I attempted to rent a home and sign a year lease. It was for $2495. We were the first and only applicant at the time, we had 5x the rental amount per month in income which was an actual requirement, we offered to put first last, a security deposit, key deposit, both our credit scores are over 800. We already have lived in the neighborhood so for us this was very convenient while our house was being built. However, the homeowner found our amount of income and my husband suspicious? Perhaps too many tattoos or not the appropriate profile for this owner or company. But they are very unprofessional. They specifically told me it is not relevant if you are the strongest candidate. They simply didnt want our type of renter. Im horrified at this treatment in 2021. Its unbelievable. Im not sure what type of renter we are but I thought simply being a renter was what they were looking for apparently not.
Melissa and Melanie were thorough and professional in every phase of our securing our house. They answered all questions in a timely manner and were eager to help in any way. I highly recommend LUXE. They know how to get the job done!
As a tenant with LUXE International Realty & Property Management from Sept 2018 till June 2021...I can honestly say that Melissa, Chris and Rachel were consistently courteous, friendly, professional and responsive during our rental lease in North Las Vegas. Melissa and Chris have been doing Property Management in Las Vegas for 20+ years, and are truly professionals, with solid people skills. Since Rachel has been with LUXE, it was a great to be able to speak with someone on the phone on "any" concerns or issues involving the property we rented. If you are searching for a rental property in Las Vegas...Recommend to give LUXE a honest look of their available "quality" property listings. Great people operating a legit property management business in Vegas. Thank you Melissa, Chris and Rachel for your outstanding tenant to property manager customer assistance, support and relationship for the past 2 years and 9 months with our rental home. I Recommend LUXE International Realty & Property Management for your Vegas Rental Home Needs :-)
I can't understand why it would take 9+ days to get a response on our application. We applied and sent of our payment on July the 2nd. After waiting and waiting for a response, my real estate agent told me on July 6 that we would get an answer by the end of the day and that they were waiting on the owners to make a decision. Then on the 7th they said if the owners don't make a decision by end of the day that they will make an executive for them. I called on the 8th and was told that they would have an answer for us by the end of the day. When I called at the end of the day, they were all gone. We are moving from out of state and houses are flying off the market as soon as they come on. We missed out on some other properties because of this one property management company. My wife and I went as far as to apply for a different house with a different property management company. We were told in one day by the listing agent that the owners chose another applicant. Even though we didn't get that house, at least the agent had the courtesy to call and let us know quickly. Renters/ buyers beware of this company!
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