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Lunanation
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Lunanation reviews
Information about Lunanation
4,85
100 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXMXBlUlR3EAE!2m1!1s0x0:0xb391b1ae9952bfe!3m1!1s2@1:CIHM0ogKEICAgIDW1peRTw%7CCgwIvOXskQYQyKSCwwM%7C?hl=en-US
jonica rodriguez
google
https://www.google.com/maps/place/?q=place_id:ChIJLVch6l9XXIYR_iuV6RobOQs
Hi, Jonica. Thank you for taking the time to tell us about your experience. We have looked into this and would love to talk with you about your concern. Please call our office at 210-927-5862.
1648097736
1
After being with this office 5+ years I am fed up with this office and insurance company. They have made mistake after mistake this past 2 and 1/2 years. They made their last and final mistake and made changes on my policy without my consent and managed to double my policy. I have found an insurance company that with match my coverage and Im going to pay less, thanks to Gieco!
1652139168
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyd3ZhbUhnEAE!2m1!1s0x0:0xb391b1ae9952bfe!3m1!1s2@1:CIHM0ogKEICAgID2wvamHg%7CCgwIoMnmkwYQ6I-aqwE%7C?hl=en-US
C
google
https://www.google.com/maps/place/?q=place_id:ChIJLVch6l9XXIYR_iuV6RobOQs
I apologize for your experience with my team. Please know that we do not tolerate charging our clients without consent, nor will we attempt to defraud anyone. We do our best to uphold the first class standard that you should expect from State Farm. I am very sorry about your experience and will personally get this situation rectified quickly. In the future, my only ask is to contact me directly as this feedback should be taken to me before the public. We are a small business and rely heavily on these reviews to help us grow our amongst our community. Thank you for your feedback and I will be in touch very soon.
1652140893
1
I was assisted by Grayson Scott on April 29th on an auto quote, tried to up sale me on adding homeowners insurance. He was very misleading on the bundle package quoting me a different price charged my debit card for more than what he explained. He said he was emailing me a payment Auth but instead of waiting formally for my consent he went ahead and charged my debit card without my authorization for an unauthorized amount. This is fraud. I immediately called and emailed him to tell him that I was not interested in homeowners insurance and to refund the difference. He assured me that I was only getting auto and will be refunded for the homeowners policy. It is now May 9th and have not been refunded for the homeowners policy and come to find out I have an active homeowners insurance policy. Grayson Scotts knowingly knew that I did not want homeowners insurance and deceitfully established the homeowners policy & set me up for automatic premium withdrawal without my knowledge or consent. Beware of who you do business with this agency will defraud their customers.
1635543137
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNHcnBlZVNBEAE!2m1!1s0x0:0xb391b1ae9952bfe!3m1!1s2@1:CIHM0ogKEICAgICGrpeeSA%7CCgwI4dDxiwYQuJbquwE%7C?hl=en-US
Grayson Scott
google
https://www.google.com/maps/place/?q=place_id:ChIJLVch6l9XXIYR_iuV6RobOQs
Thank you for the wonderful review, Grayson! Lilia is a fantastic asset to our team and were happy to hear she was able to help you with your insurance needs.
1635563569
5
Lili and the team are da bomb! Jaime has the best agencies in Texas, possibly the country. 10/10 Customer Service!
1661540869
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1cmFLbkdBEAE!2m1!1s0x0:0xb391b1ae9952bfe!3m1!1s2@1:CIHM0ogKEICAgIDuraKnGA%7CCgwIhbSkmAYQ2NnQkAM%7C?hl=en-US
Erika Seal
google
https://www.google.com/maps/place/?q=place_id:ChIJLVch6l9XXIYR_iuV6RobOQs
Hi Erika, it was a pleasure working with you. I'm glad we could help discover a great insurance plan to fit your needs. Reach out to us at any time if you ever need anything!
1661579247
5
Jaime is SUCH an amazing agent to work with. Him and his team know how to get things done quickly, and professionally. The team is helpful, and very knowledgeable.
1639092050
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN5dm9MWmZBEAE!2m1!1s0x0:0xb391b1ae9952bfe!3m1!1s2@1:CIHM0ogKEICAgICyvoLZfA%7CCgwI0p7KjQYQiK2N8gI%7C?hl=en-US
Cesilia Lopez
google
https://www.google.com/maps/place/?q=place_id:ChIJLVch6l9XXIYR_iuV6RobOQs
Hi, Cesilia. Thank you for taking the time to tell us about your experience. We have looked into this and have found that a life insurance policy was canceled, but a new policy was issued, so you are not without insurance coverage. The corporate underwriting department is delayed during these unprecedented times, so we appreciate your patience. We are sorry to hear that you are unhappy with your auto insurance rates. When you removed a vehicle from your policy, your multi-car discount decreased, which caused your rate to increase. We are committed to getting you the best rate possible, so please reach out if you would like us to quote you again. - Jaime
1640203064
2
Been with Jaime Luna for 7 years. Never thought we would leave them but transferred agents due to 2 mishaps on their behalf. I decided to cut ties after that. It not only affected our car insurance but also our life insurance less then 4 months apart. Never had a late payment and yet I received past due notices on a CANCELLED life insurance policy. When I called in regards to these late notices I was just told to disregard them??? After the insurance had been cancelled for three months, then we got a high bill for over $190 due to their negligence. They made us owe back pay for a discount we were fully aware and told would come off the policy. Except after 2 months they told us they never took it off and we owed that discount back I was done. Avoid REGINA at all cost.
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