Hello, thanks for your feedback. We're glad Brittany was able to provide you with quality service. At CarCareCONNECT powered by RocketLevel, we have built an affordable subscription-based program that provides turnkey websites and SEO for thousands of small business owners. Our business model, like many other web template companies, helps shop owners avoid large upfront costs associated with full custom websites and SEO services. If you have any additional questions, well be happy to hop on a call to further clarify the terms of use and how to best transition your account.
1576085194
1
It was a nightmare trying to get admin access to word press. I spoke with a representative and they said they can only give us the domain transfer but the actual website belongs to them. I asked for a copy of the agreement and when i read over the contract, nothing in the contract states that the website is their property. What a nightmare. I'll give 1 star because Brittany Miller helped me and was able to answer all questions I have and keep me in the loop. But definitely read the fine print. I have to start my whole website all over again unfortunately
Hello, Thank you for taking the time to provide feedback. We understand your frustration and wanted to clear up any confusion. Per our 30 Days Required Cancellation Notice as seen on the Cancellation form, depending on the date of your cancellation form submission, you may be charged one final invoice which covers the costs associated with the account that have already been incurred. We would be more than happy to provide further explanation if needed. You can email our billing department or give us a call. Thank you!
1620999086
1
We had very little help with our website for the amount of money charged each month. Very little communication. Didn't appreciate being charged twice in three days for closing our account. Especially when you pay a month in advance. would not recommend.
Hi Jeremy - Thanks for your feedback! Our team is currently working with the appropriate parties to resolve the issues regarding your directory listings. Please look for an email from us today with an update. Thanks again!
1569266948
1
Going through some very hard times with this company. They say there going to fix your directory listings. For me they have more screwed things up then helped. Im 6-8 weeks in and my SEO traffic is much worse than it was before I hired the company. I have had to repeat simple instructions several times and they still are not corrected. Also they have not given me an update to show me they have fixed my directories as they had claimed. The whole team comes off as very inexperienced and unprofessional. I really think they are just a sales company that is hiring a seo company in another country. (India) Its the only thing that would come close to explaining why they are so terrible at there job and so many simple mistakes are constantly made. I had good seo traffic before I hired this company. Just wanted a few more jobs. They never warned me that my seo could be effected. My employees and families are hurting for money and its a huge blow to my business.
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