Would be nice to be able to to track my order once it was placed. I had to call their toll free number to get the tracking information. When item didn't arrive, they said that I would have to address the issue with UPS myself. It wasnt until I contacted the returns department that I was finally granted a replacement at no charge and they overnighted the product. I was very grateful for that but I wish they had been more helpful in the beginning.
We needed help from their New Jersey headquarters a number of times throughout the year. Every time we had a question or needed product support, their partner team were very courteous, have always been quick to help and efficiently accommodate our requests.
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