Allbritten reviews

1606271085

Marc Marmolejo

google

Marc, First of all, we are so happy to hear that you feel we have nice customer service. This is really important to us, and it's a GREAT thing when people notice! But, I'm not sure you understand how our type of business works. We aren't a parts house, simply reselling a part. We are a service company. We come to your home in our fully-stocked truck, diagnose the issue you are having with our well-trained technicians, replace that part, and then warranty that part AND our workmanship for a year. But, we also give up-front pricing with everything included, not an hourly price, so there are no surprises after work is done. We give the estimate, then the homeowner can accept or decline that pricing BEFORE work is done. If they want to just use our diagnosis at $65, then go purchase the parts and do the repair themselves, or find another company to do it, we totally understand and that's their choice. No harm, no foul. We are sorry, but our policy is that we only speak to homeowners about pricing, and only give estimates and invoices to homeowners. No offense meant toward you, it's just policy. If the homeowner shared the estimate with you, so you saw the pricing, that's fine. But still, our policy is that we don't speak about pricing with tenants. We would NEVER intend to rip anyone off, price gouge or over-charge. Our technicians are paid hourly, rather than commissioned or on piece work for this exact reason. We hope this helps you understand a bit more where we are coming from. ~Andrea allbritten.com 292-4919

1599090301

1

CUSTOMERS BEWARE. They up mark their parts by 300% or more!!! We were told we needed several parts replaced on our AC unit. Part Model Turbo 200 Allbritten Quoted $300 the part online is $56. Part number 2 Hard Start Kit Part CSRU2 Allbritten $228. Online $51 This next part is the worst! 30 Amp Single Pole Contactor 24 Volt Coil. Allbritten $176 Online $9!!!! and last but not least Surge Protector ICM part number IM-517 $188. Online $57. I am a business owner myself I understand we are in business to make a profit but I don't price gouge my customers. This is absolutely outrageous! Do not let their nice customer service fool you into getting ripped off and over charged. When I found this out I called their customer service. the agent answered the phone and when confronted with the mark up, then handed me off to a service manager. When I confronted the service manager and asked her is it customary to up mark parts 300%? All of a sudden she couldn't talk to me because I was the Tenant and not the owner, how convenient! We are not talking about someones colonoscopy here, we are talking about AC parts. The home Owner and I are very good friends and as a tenant I respect our landlord and do not want her to be overcharged especially on parts. I could understand a 50% mark up even a 100% mark up but these mark ups from Allbritten are very shady. I would never recommend them to any friends or family! In response to the owners message: if you don't share billing info with tenant then someone at your company made a huge mistake by directly emailing me the estimate. Secondly, to assume I don't under a service business model is to insinuate I am ignorant. Hardly the case. As my good friend owns a pool company very similar business model. He understands the need to upmark parts , gas, employees time, etc. However, not upmarked 200 to 300%. 80 to 100% is more than reasonable. Lastly, warranty.. you say the upmark also includes warranty yet 9/10 that warranty is never needed and also 9/10 if the part is dysfunctional the manufacturer generally replaces the part free of charge so no out of pocket for your company. I hope this review educates more customers and makes them look a little more closely to billing. I would recommend itemizing your billing. So the customer knows exactly what is being charged in labor, parts and warranty as to dismiss any confusion instead of bundling everything into parts. Update: 11/24/20 recently did a pick up service for one of our business clients overheard the owner speaking to her employee about a company who was trying to charge them for filters they didn't ask for over $5000 it was a commercial building. Then she stated a manager was supposed to Call them back and never did when they called all employees left for the day. I asked the owner it wasn't albritten was it? With a puzzled look on her face she asked how did I know!! Lol these people are absolutely crooks. If I experienced and this company experienced it how many other unsuspecting clients are they ripping off.

1626725887

brett lumary

google

1

We had allbritten out because our heater went out back in march as part of the repair the technician apparently signed us up for their membership. When it came time for their annual service the technician that showed up would only service one of our units because that's all the initial technician signed us up for and when I tried to cancel the service because they wouldn't service my second unit without an additional fee they now demand I pay their annual $180 fee. The technician never told us about a monthly membership let alone a 1year agreement. Do not trust this company

1665074767

Randy C.

google

Thank you so much for the kind words. We appreciate your continued trust in our company and look forward to our next maintenance visit!

1665099123

5

Marshall was on time and very professional. He explained what would be done as a part of the Heater Maintenance and about long it would take. Explained his findings and afterwards. Very friendly and knowledgeable. Never been disappointed with Allbritten. There consistently provide high quality and timely service.

1665069985

pat simmons

google

Thanks for the review!

1510775593

4

Oscar spent over an hour doing fall maintenance on our new HVAC UNIT.

1655249737

Chuck Halstead

google

1

I bought an ac unit from Albritten 3 years ago. I am having them come out for the second time, to repair the unit. It has broken down twice and during the summer as well. The service tech was just here last month and gave it a clean bill of health. I have paid top dollar for the air conditioning unit and the service provided. NOT HAPPY! WILL NOT RECOMMEND IN THE FUTURE.