Will cut every corner to cheat the customer. Overall bad place to do business. Too many good businesses who know what theyre doin amd wont inflate quote once work is started and you're screwed.
I called this company because I had a leak under my kitchen sink. I was told that it would be $175 for two men to come out and that money would be applied to the cost of the repair. They were here for one hour found the leak and replaced my garbage disposal. That cost was a $695. I was given a receipt with no details on it just a total price. When I called the next day to ask for a detailed receipt I left a message with the receptionist. Several days went by with no response I called again and was told that $695 is there flat rate to replace a garbage disposal. Again I told them I needed a detailed receipt.Two weeks Went by and I Finally emailed them and told them that I was going to write a bad review on Google if they did not respond. And of course they responded immediately. I did inquire with a couple of other plumbing companies after the fact and was told that the most this job shouldve cost was $300. Thank you Lane plumbing for taking advantage of your customers.
Howard was prompt, friendly and very professional. Our drain was clogged with grease and it was a job to clear it. The price he charged was more than fair. We will definitely use their services again.
One of their employees left me with the old hw heater Full of water after replacing it. Just cut off the water supply lines and moved it to the side. FULL. For me to get rid of. In my basement. Used pipe dope on a iron water filter that had to be replaced. Direction clearly stated NO PIPE DOPE. He announced it couldn't be installed after he had put it on 'out of habit'. Then announced the New unit wasn't any good. Untrained, irresponsible employee. Not like bob lane would have done. Bad for business.
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