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Rubicon
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Rubicon reviews
Information about Rubicon
4,12
100 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN5dG9QVU1BEAE!2m1!1s0x0:0x7609223fc2079619!3m1!1s2@1:CIHM0ogKEICAgICytoPUMA%7CCgsI2ZTRgAYQyJ6taA%7C?hl=en-US
Jay Bright
google
https://www.google.com/maps/place/?q=place_id:ChIJAbKgAUWi4RQRGZYHwj8iCXY
Hello Jay - We are very sorry to hear that you've had this negative experience. We will speak with our Support team to better understand the service issues that prompted you to change providers. We pride ourselves on the service we provide to customers - the vast majority of our Google reviews speak to these positive customer relationships - so if your experience did not reflect this high standard of quality, we will dig into our records and communications to understand why. Thank you for taking the time to share feedback.
1612465807
1
I would give zero star if possible. Service was very unreliable. Customer service was horrible. After talking to them many times, nothing changed. Had to switch to another provider but still getting bills for services not received. Stay away from them.
1656129094
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURPa0xTaE13EAE!2m1!1s0x0:0x7609223fc2079619!3m1!1s2@1:CIHM0ogKEICAgIDOkLShMw%7CCgwIxozalQYQsKzWrQE%7C?hl=en-US
Kendall Spence
google
https://www.google.com/maps/place/?q=place_id:ChIJAbKgAUWi4RQRGZYHwj8iCXY
Hello Kendall - Thank you for bringing this to our attention. We have shared your feedback with our Support team. Have your service issues since been fixed since the time of your review? If not, please reach out to [email protected] so they can assist you asap. Thank you.
1659106109
2
Rubicon was fine until I tried to *upgrade* my service. After 3 months of paying for a larger dumpster, 6 calls, and multiple emails, I still hadn't received the service that I was charged for. I tried reaching out to their leadership team as well with no response. I believe they have also outsourced all of their email and phone customer support recently. As a small business owner, I HATE 1-star reviews so I'm leaving 2-stars because the first few months of service were uneventful.
1593299219
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM4Z3JINVRBEAE!2m1!1s0x0:0x7609223fc2079619!3m1!1s2@1:CIHM0ogKEICAgIC8grH5TA%7CCgsIk6Lf9wUQkOS4Wg%7C?hl=en-US
Laurie Morton
google
https://www.google.com/maps/place/?q=place_id:ChIJAbKgAUWi4RQRGZYHwj8iCXY
Thank you, Laurie!
1601907582
5
Weve been very satisfied with their communication.
1592409675
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURjbzh6THZnRRAB!2m1!1s0x0:0x7609223fc2079619!3m1!1s2@1:CIHM0ogKEICAgIDco8zLvgE%7CCgwIy_yo9wUQgPGUxQM%7C?hl=en-US
Whitney McTier
google
https://www.google.com/maps/place/?q=place_id:ChIJAbKgAUWi4RQRGZYHwj8iCXY
5
I had a great experience talking to Tomer. He was very polite and knowledgeable about what was best for me. Great customer service!
1650574039
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMyM3YySFd3EAE!2m1!1s0x0:0x7609223fc2079619!3m1!1s2@1:CIHM0ogKEICAgIC23v2HWw%7CCgsI14WHkwYQgM-ZXg%7C?hl=en-US
GM WineLoft
google
https://www.google.com/maps/place/?q=place_id:ChIJAbKgAUWi4RQRGZYHwj8iCXY
Hello GM WineLoft - Thank you for taking the time to review. We are sorry that this has been your experience working with Rubicon. It does not reflect the high standard of service we aim for with all customers. Our Support team has been alerted to your complaint. Please reach out to our Support Team ([email protected]) directly so they an remedy any outstanding issues.
1653677077
1
The 1 star goes to Sales, who went above and beyond to get us situated. Ever since we were transitioned to Support to handle issues, it has been nothing short of a disaster. Simply put, any small business is jeopardizing their time and resources making any sort of investment by attempting to partner up with this organization.
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