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Alanfurman
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Alanfurman reviews
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4,52
48 reviews
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Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQwOWMyMnVnRRAB!2m1!1s0x0:0x1a98009b82570a85!3m1!1s2@1:CIHM0ogKEICAgID09c22ugE%7CCgwIvYm37gUQkPSinwM%7C?hl=en-US
iStuffSellers
google
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Im very sorry that you were unhappy with your experience with us. We strive to make every customer satisfied and hope to have each one return again and again. I will try to explain what happened from our perspective, in hopes of a better understanding. When you came in to the store with your watch, you were given a preliminary estimate and told the watchmaker still needed to look at the watch for a final evaluation of repair and cost. Your watch was found to have many custom (non-factory) parts on it. This changed the way that he would be able to make the repair to the stuck hands. Due to the aftermarket parts on your watch, the watchmaker also needed time to check on what parts he would need to fix the specific watch you have. See below: WATCHMAKER DETAILED ASSESSMENT OF REQUIRED SERVICE This has been converted from plastic crystal to sapphire. We have a dual curve sapphire conversion crystal that would fix some of the exposed gasket and the crystal sitting so far above the bezel. The hands are very high, the dial is also higher than original, not just the pearl but the metal itself. The hour and minute hands are also aftermarket. It would be better to cut them to make short style hands. Sorry, we cannot do a partial repair on your watch and not have the watch working properly when it would leave our repair dept. If the aftermarket parts are not the correct fit or wrong style for the model the part will need to be replaced to have the watch function. As was communicated to you, the job could not be done properly without making the repairs/replacements that the watchmaker recommended. I am sorry if there was some misunderstanding, but this is absolutely a quality control issue from our repair department and I stand behind our customer service, as I have for more than 30 years. Please feel free to call me directly if you have any questions. Alan Furman
1574884065
1
I had a very displeasing experience with Alan Furman & Co. I specially brought my Rolex in for solely one purpose only. Which was that the second hand was occasionally catching on a slightly bent minute hand. Which they told me that they couldnt just fix that single problem. They would have to do a compete overhaul on the entire Rolex which would cost me $625. I thought that kind of crazy at first when I just wanted the only issue to be fixed. But as time was of the essence and I didnt want to keep driving around looking for another rolex dealer to fix it, I relented. Two weeks later I get a call from Darryl. I take it he is a watch technician. He tells me that its going to be now $840 to fix the watch. Because the glass on the watch is not a sapphire glass and its always good to get a new pin he says. I tell him that Im not interested in getting a new sapphire glass because the aftermarket glass thats on it is totally fine. No issue at all and doesnt hinder the performance of the watch. And Ill take my chances with the pin thats in it. It works totally fine except that it catches that minute hand occasionally. I tell him that I just want the initial overhaul and the minute hand straightened out. Which I discussed with Alan when I dropped it off. He said that he would look into it and get back to me. I get a call a week later by Darryl again. Im thinking my watch is all done and I was ready to head on over and pick it up. He starts up with the exact same conversation we had last week with out any recollection of the previous conversation a week earlier. About it will need a sapphire glass and having a new pin is beneficial. Comical to be having the same exact conversation with the same person. A little frustrated at this point. I just tell him that I would just come by and pick it up. So I picked it up 3 weeks later with nothing done. Total waste of my time. My only take away was if there wasnt any sort of overpriced price hikes they wouldnt fix my watch. Not to mention the sloppiness. All I wanted was one simple issue corrected. But unless I agreed to all the extra charges they wouldnt do it. They have obviously stepped out of the realm of helping people fix there watches to looking at everyone as a pay check. Unethical and egregious behavior. Take your watch someplace else!
1355611672
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNnNl9MYVdnEAE!2m1!1s0x0:0x1a98009b82570a85!3m1!1s2@1:CIHM0ogKEICAgICg6_LaWg%7CCgsImPyzhgUQqJ_VZQ%7C?hl=en-US
Marc Benjamin
google
https://www.google.com/maps/place/?q=place_id:ChIJNepefjTMt4kRhQpXgpsAmBo
2
Poor service. Bottom line....they could not change the battery on a Timex Ironman. In fact, they took the caseback off and taped my watch shut. They also did not replace a gasket on a lady's Victorinox Swiss Army Watch, advising that the watch should be fine unless it was in water. The watch is supposed to be water resistant to 100m. They showed no care for my Timex and Victorinox. I would not trust them with anything nicer.
1560086894
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM0bWJLMmZBEAE!2m1!1s0x0:0x1a98009b82570a85!3m1!1s2@1:CIHM0ogKEICAgIC4mbK2fA%7CCgwI7pL05wUQkIiG4QI%7C?hl=en-US
Efstathia Kalapothakos
google
https://www.google.com/maps/place/?q=place_id:ChIJNepefjTMt4kRhQpXgpsAmBo
5
Purchased a beautiful piece of jewelry for a gift and was quite impressed with the selection. Pricing is competitive and sales assistance was nice and patient as I made my choice.
1359475011
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNnd3Z1UmNBEAE!2m1!1s0x0:0x1a98009b82570a85!3m1!1s2@1:CIHM0ogKEICAgICgwvuRcA%7CCgwIw-KfiAUQuJj2mwE%7C?hl=en-US
Stephenie Daza
google
https://www.google.com/maps/place/?q=place_id:ChIJNepefjTMt4kRhQpXgpsAmBo
5
I was incredibly pleased by the service, I dealt with Alan personally and he was highly attentive to my needs and very knowledgeable. I highly recommend Alan Furman & Co., I will never go anywhere else! I was treated like the most important customer they ever had. Beautiful merchandise, personable, and professional staff. You get all of this and a great deal!! Amazing!
1573768476
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQwOWNQU1B3EAE!2m1!1s0x0:0x1a98009b82570a85!3m1!1s2@1:CIHM0ogKEICAgID09cPSPw%7CCgsInJq37gUQ4MHWHg%7C?hl=en-US
Eric Werderitch
google
https://www.google.com/maps/place/?q=place_id:ChIJNepefjTMt4kRhQpXgpsAmBo
3
They re-glued the pearl for free, but $35 for a watch battery. Yikes!
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