We regret that you did not had an unpleasant experience. The stylists are not employees of Salontra. They are independent business owners who establish their hours, rates, and booking guidelines. If you would like our office to connect you another salon professional you may reach us at 410-719-6100.
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I made an appointment with Kyraonhair Suite 116 at 10:30 am on a Saturday morning. Her policy states if you are late you will be charged a $25 dollar fee so I made sure I arrived on time. When I arrived at the suite it was empty and locked. I booked this appointment from her website and did not have a telephone number to contact her. At 10:46 (16minutes after appointment time) I received a text saying hey Im on my way Ive been trying to contact you but my phone was dead I said ok. She told me to wait in the lobby. I asked the stylist her estimated arrival. She said she would only be 15 minutes. I agreed to wait. 30 minutes go by and now we are an hour past my appointment time still no stylist. I requested my deposit back. Very Unprofessional and inconsiderate.
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