Buyer Beware!! Brumley does not stand behind their product!! Our business has worked with Brumley Printing for a little over a year on several projects. We are moving locations and needed a full reprint of our stationary. Brumley did not center the logo on our business cards and then wanted to hold us liable. The proof we received did not have a grid to show the position of the logo or any sort of reference points. When we printed the proof for review, it printed on a full sheet of paper and position of the logo looked fine. We had no idea we should ask for a grid to be added to the proof. We are not in the printing business and were relying on Brumley to take care of us. We approved the proof based on the spelling and trusted/assumed that Brumley would center the logo. We also had provided them a sample of our existing business card that had a centered logo. Big mistake to trust them! When the business card came out with a logo that was not centered, the most they would offer us is to pay for half of the reprint. With the cost of the cards and half the cost of a reprint, it was going to cost roughly $800 to print 2000 business cards. My employee spent a considerable amount of time going back and forth with Kirk Brumley (the owner's son) on the issue. An issue that should have been resolved with one phone call and they should have stood behind their product. In the end, we have sent the business cards back to Brumley and will work with a different company. Bottom line - their customer was not happy and they were not willing to make it right. They have lost a customer and earned a bad review over rough $300 (our half of the reprint cost). There are so many other printing companies in the Metroplex - take your business elsewhere!
Thanks for the kind words, and for your loyal patronage over the years. Our goal is to provide our customers with the best possible commercial printing, and customer service. It's always good to hear that we're meeting that goal. Please let us know if there are areas that we could improve in. Thanks again!
1431030221
5
As a designer, I rely on trusted partners, and Brumley is my go-to printer. For 10 years they have been super easy to work with and always produce top quality printing. With both traditional and digital presses onsite, they've provided me cost saving options depending on the size of the print run. Their promotional products division is more than just online ordering...you actually have Brumley's staff manage the orders. It's refreshing to find companies with high integrity.
I was in the area and need a page printed. I called them and they said I could sent them a PDF and they'll print it and call/e-mail when it's ready. When I got there I was greated nicely and my paper was ready.
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.