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Fluidrausa
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Fluidrausa reviews
Information about Fluidrausa
3,82
100 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNhLXNHSUJnEAE!2m1!1s0x0:0xb3e843e80fed9af!3m1!1s2@1:CIHM0ogKEICAgICa-sGIBg%7CCgwIl7zZigYQyOnZyAM%7C?hl=en-US
Sarah Smith
google
https://www.google.com/maps/place/?q=place_id:ChIJZxbQ5eJ03IARr9n-gD6EPgs
Hi Sarah, We apologize for what you are experiencing and we appreciate your patience. As the manufacturer, we do our best to keep repair shops stocked with parts. Though you have emailed us at various addresses already, may we have one more chance to serve you? Please email us at [email protected] and provide the type of Polaris cleaner you have, the name of the shop where it is being worked on as well as the part in question. We will look into the delay. You can also call us directly at (800) 822-7933.
1627577955
1
I have been trying to get a Polaris product that is under a 2 year warranty (still has one year left on the warranty) approved for a repair since July 13. My first two emails (to two different email addresses) on July 13 and July 15 went unanswered. My third email on July 20 to a third email address was forwarded on to yet another email address that responded to me that day asking for information. I responded to that email with the information requested and I received an automatic response email that said I would receive a response within the next 48 to 72 hours. I should have heard back by the 23rd at the latest, but it is now over a week later and I have not heard anything. I have also tried to call the office number that was supplied in the out of office email and the wait times have always been over one hour long. I have left call back numbers and have not received a call back yet. To say this is frustrating is putting it mildly. This lack of customer service will severely impact my decision to purchase any other products that this company manages. I definitely would not recommend. If I do get a response I may change my mind, but it's going to be a hard sell. Update 12:22pm 7/29: Thank you to Fluidra North America for the quick response. It would be helpful if you direct your employees to give this information to customers without having to go through as much effort and frustration as I have during this process. Update 7:57pm 9/30: My Polaris pool cleaner has been at an authorized repair center for nearly 2 months waiting on parts that Fluidra is not supplying despite being ordered multiple times by the authorized repair center. How exactly do I get my cleaner repaired or get my money back on the product that has been useless all summer long!? This is yet again unacceptable. Fluidra clearly does not care about its customers once they have your money. Would give negative stars at this point.
1502457682
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRNmJqM1lnEAE!2m1!1s0x0:0xb3e843e80fed9af!3m1!1s2@1:CIHM0ogKEICAgICQ6bj3Yg%7CCgsI0t62zAUQwJ-rAw%7C?hl=en-US
Jim Gavrilos
google
https://www.google.com/maps/place/?q=place_id:ChIJZxbQ5eJ03IARr9n-gD6EPgs
1
I paid over $1500 for the top of the line Polaris P965iQ pool cleaner from my local Leslie Pool store. The cleaner came with a rebate of $125. After a few weeks, I went to fill out the paperwork for the rebate, it noted that the paperwork had to be submitted within 30 days of purchase. I had past the 30 days and now I am out $125. I understand that companies place these fine print restrictions in hopes of not having to pay out 100% of the rebates. All it did here is sour me on the company. I bought your product. If 30 days have gone by, why make a purchasing customer suffer a $125 consequence?
1523031997
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBdU5YbU9BEAE!2m1!1s0x0:0xb3e843e80fed9af!3m1!1s2@1:CIHM0ogKEICAgIDAuNXmOA%7CCgsIvb-e1gUQgP2HUQ%7C?hl=en-US
Adrian
google
https://www.google.com/maps/place/?q=place_id:ChIJZxbQ5eJ03IARr9n-gD6EPgs
5
Zodiac cares about it's customers and stands behind their products. My MX8 lost suction about a month ago. I called them up and despite being out of warranty, they replaced it with a new model for me. Additionally, the representative was very understanding and professional. My overall experience with Zodiac has been excellent.
1559841741
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM0N3JDbVVBEAE!2m1!1s0x0:0xb3e843e80fed9af!3m1!1s2@1:CIHM0ogKEICAgIC47rCmUA%7CCgsIzZfl5wUQ8P7vXQ%7C?hl=en-US
Peiman Montazeri
google
https://www.google.com/maps/place/?q=place_id:ChIJZxbQ5eJ03IARr9n-gD6EPgs
5
I would personally like to thank Sal C. in Customer Service for helping rectify a problem that I had been having with my P945 Vacuum. The local rep was unresponsive to my inquiries and multiple requests for help. I reached out to Customer Service and Sal and very quick to respond and find a solution that fit my needs. You now have a Customer for life and I will share this with my friends. I wish more Companies had people like Sal.
1652462114
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyNXFUS2FBEAE!2m1!1s0x0:0xb3e843e80fed9af!3m1!1s2@1:CIHM0ogKEICAgID25qTKaA%7CCgwIoqT6kwYQqIH92AE%7C?hl=en-US
Kent Galloway
google
https://www.google.com/maps/place/?q=place_id:ChIJZxbQ5eJ03IARr9n-gD6EPgs
Hi Kent, We appreciate your patience and understanding as we do our best to handle each customer with care. You are important to us and we apologize for the wait you are experiencing as we serve customers across the country. There are various options you can consider to replace your Jandy 8265. One solution could be the AQWHR18, though if your PDA system is older, you might need to upgrade the automation board and chip. We no longer make a 10-channel system like yours and the AQWHR18 is 18-channel. Please note that all these Jandy automation items need to be installed by a pool professional to retain their warranty. A pool professional can also advise what upgrades your equipment needs. If you need to find a pool pro in your area, you can find one at https://www.fluidrausa.com/en/dealer-locator. We hope this helps. You can also reach us at [email protected] as well as by phone. All the Best, Fluidra Manufacturer of Jandy, Polaris, and Zodiac products
1652477852
1
I am currently waiting for customer service. Yesterday I had them save my number to hold my place in line. It took 4 hours. Since it exceeded the 154 minutes their recording said it would take, I was no longer by my phone and I missed my call. Today I'm waiting through the place in line. My wait time has gone from 81 minutes down the 3 minutes and back up to 87 minutes. They clearly do not save your place in line. I just want to know what Pool PDA I can buy to replace my Jandy 8265 PDA. What a run around. I hope I never have to call them again.
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