Hi Rachel! Thank you so much for taking the time to publicly communicate your dissatisfaction with your husband's order. We work extremely hard to make sure all of our orders are accurate and timely. The order was hand delivered to you personally, so there was no chasing us down. Due to inventory issues beyond our control and production delays there were some set backs with Mycols order. However I did communicare with him on a regular basis. I did tell him our embroidery production time was slightly longer than our screenprint production which is why he received the apparel first followed by the hats. He was also fully refunded for the hats they were substituted for the style that was out of stock. Please note we did not charge him for art, editing or to create the order form for which he used to sell his branded apparel and hats. He was a pleaure to work with and we were very excited to help him with this project. If there is anything further we can do for you please feel free to reach out to me directly 239-822-9156.
1627573589
1
Very unprofessional and horrible communication, chasing down someone for an order that was supposed to be delivered the week prior, a courtesy call would have been appreciated only to have the order delivered, half of its missing and the half that did come wasnt even correct! They make decisions with your money without speaking to you first but assume that since a product is on back order that you can substitute it with something that is a much cheaper quality! As a business owner I would never treat a client this way!
My husband is an Auto body shop owner, and we have used Direct Effect Marketing for years. I LOVE that they are family owned and operated. They literally handle ALL of our marketing needs, from business cards, invoices, decals, signs, coolies, custom apparel, and so much more. Their prices are unbeatable, but more importantly so is their customer service. Kim and Bobby's knowledge and experience are helpful for any sized business.
Cant say enough good things about them! I have been working with them for over a year now and will not be taking my business anywhere else! If you want outstanding quality and customer service dont look anywhere else!
Bobby does prompt and outstanding work, I have used Bobby and his team for thousands of dollars in promotional products for my company you wont find a more standup guy and better quality for an affordable price. We will continue to use Bobby for all of our needs.
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.