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Hippocketmornington
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Hippocketmornington reviews
Information about Hippocketmornington
4,73
56 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNhb0t2NDhnRRAB!2m1!1s0x0:0xe43dbc65ead40574!3m1!1s2@1:CIHM0ogKEICAgICaoKv48gE%7CCgwI2PfdhwYQyNz8ogM%7C?hl=en-US
Alyshia Tan
google
https://www.google.com/maps/place/?q=place_id:ChIJMUS9Sqje1WoRdAXU6mW8PeQ
Hi Alyshia, Thanks for taking the time to leave a review. As a small local family business struggling through another Covid lock-down, we're quite upset to hear you had a bad experience with the customer service. We pride ourselves on good customer service and we're doing everything can to service our customers to the best of our ability during this challenging time. We also check our pricing regularly to make sure we have the right balance between maintaining a sustainable operation and staying competitive in the marketplace but we don't get it right 100% of the time. I would love an opportunity to put this right for you but I can't seem to find any record of your purchase in our system. If you could email me at [email protected] with some more details about your experience, who you spoke to and what you purchased that would be greatly appreciated and I'll find a way of making it up to you. Thanks, Ben
1626835040
2
Good quality stuff but not worth the price. Costumer service is pretty bad. Ill be taking my business somewhere else.
1606373238
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURpMUxERHRRRRAB!2m1!1s0x0:0xe43dbc65ead40574!3m1!1s2@1:CIHM0ogKEICAgIDi1LDDtQE%7CCgwI9p79_QUQ0PmItAE%7C?hl=en-US
Jay Bonnefield
google
https://www.google.com/maps/place/?q=place_id:ChIJMUS9Sqje1WoRdAXU6mW8PeQ
Hi Jay, Thanks for purchasing your work boots from us and updating the review to 3 stars. We are very busy setting up a new shop and sorry that the customer service you experienced didnt live up to your expectations. We are constantly working on improving the in-store experience for our customers and will investigate this issue to work exactly went wrong and make sure it doesnt happen again. Thanks for your constructive feedback.
1606358726
3
Dropped $200 on some new steel caps. I felt Customer service could have been better.
1349757740
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURndXB5QW13RRAB!2m1!1s0x0:0xe43dbc65ead40574!3m1!1s2@1:CIHM0ogKEICAgIDgupyAmwE%7CCgwIrNbOgwUQsIDwvwM%7C?hl=en-US
Ross Martin
google
https://www.google.com/maps/place/?q=place_id:ChIJMUS9Sqje1WoRdAXU6mW8PeQ
Thanks Ross!!
1518052817
5
Great product, on time, friendly staff. What more could you ask for? And clothing our staff are happy to wear because they look and feel great.
1655543463
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPdzdmZ3F3RRAB!2m1!1s0x0:0xe43dbc65ead40574!3m1!1s2@1:CIHM0ogKEICAgICOw7fgqwE%7CCgsIp622lQYQwNXTQw%7C?hl=en-US
Joshua Hill
google
https://www.google.com/maps/place/?q=place_id:ChIJMUS9Sqje1WoRdAXU6mW8PeQ
Thank you very much for the 5 star review, Joshua!
1655704243
5
Superb customer service. Highly recommend!! Go above and beyond to assist.
1516798095
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3ajg2R2NREAE!2m1!1s0x0:0xe43dbc65ead40574!3m1!1s2@1:CIHM0ogKEICAgICwj86GcQ%7CCgsIj4Gi0wUQgOrlGA%7C?hl=en-US
Alvin Horne
google
https://www.google.com/maps/place/?q=place_id:ChIJMUS9Sqje1WoRdAXU6mW8PeQ
Hi Alvin, It is regrettable that your job didn't work out as planned and we apologize for that. We do understand your frustration and take full responsibility for the collar of your shirt being damaged on the machine but think its a bit unfair for you to suggest we destroyed it on purpose when it was an innocent mistake made by our embroiderer. We are always prepared to take the necessary measures to make it right. If there's anything else we can do to help rectify the situation please feel free to contact us any time.
1517028264
1
Broken promises and disjointed organisation. I'm not sure why Emily and the team offered to take my embroidery job. It was one of the most complex processes I have had to deal with for a very simple job, if it wasn't for the commitment that the job would be done in 3 days, I would probably have pulled the plug on dealing with this company. The staff don't seem to talk to each other and when the job was eventually finished 2 weeks later, they had destroyed one of my shirts and the have the audacity to suggest to me it's because I wanted to have one of my own shirts embroided! Shop around I would suggest, because they are not cheap either.
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