Homecomfortexpertsinc reviews

1659318912

Enes Aydin

google

1

I was told that my AC unit is broken and I need to replace AC, (while changing it, change furnace and water heater too.) without checking anything. After their price I checked the panel and found that capacitor was bad. I changed it and my unit is working just fine. Stay away from this company or ask an expert after them.

1661099745

Melody Long

google

Hi Melody, were sorry you were disappointed with your recent service. We are committed to our customers satisfaction and wed like to take a closer look at this for you. A member of our team will be reaching out shortly.

1658788222

1

UPDATE - the owner responded to my review stating that he would look into the situation and someone would contact us. It's been 3 weeks and no contact at all. High way robbery. First we are told our septic tank is full after they tried to use an auger to unplug the toilet. We had the septic tank drain and toilet was still clogged and leaking. They came back and used a motorized auger and then we were charged $620 to unplug the toilet. All they used was motorized auger using our electricity and replaced the wax seal - that you can purchase at Lowes for $10.Called to question why it was so expensive and we were told because they needed to keep their van stocked and trainings for their employees. Will NEVER USE HOME COMFORT PLUMBING AGAIN and make sure the word gets out on how they over charge for a simple job.

1660345180

Linda Zimmerman

google

Thank you for choosing us, Linda! We appreciate the opportunity to serve you.

1658773425

5

Almir he was the best in his field. I would have do plumbing in our home and tell all my friends. He knows what he is doing. In and out very professional

1659657884

Kathy Roberts

google

Thank you for taking the time to share your experience with us, Kathy! We are thrilled to hear you enjoyed our recent visit. We will be sure to share your kind words with our team. Thank you for choosing us!

1659659203

5

Nice plumber.

1662425013

Jeff Sharpe

google

1

I called Home DisComfort Experts only because the previous owner had used them to install their furnace and blower and their label was on the furnace. The AC stopped blowing, and being August it had to be fixed. The technician came out and gave me the bad news that the motor that ran the blower was out. It was only a little over a year old he said, so he would order the part and I wouldn't have to pay to have it replaced. (The sticker actually said it was two years old.) He said it would take 3 to 5 days, up to a week to get the part in and they would let me know. That service visit was $124. Not hearing anything in a week I called them and was told the part hadn't come in. Three days later I called and again she said they would call me when it came in. Th next morning I got a call from them asking me to call. I was told that I would have to pay for labor, and they would order the part. I asked her to have the manager call me. In the mean time I called a local company I had used before and told them gave them the model and serial number of the furnace and told them it was a blower motor. He said he would call me back in 15 minutes, which he did. He said they could get the part and be out in an hour or so. I was kind of surprised as I had been waiting almost two weeks for the motor. I asked him about the part and he said as it is a common manufacturer, Trane, the part was readily available, in fact they would go to a supply store and pick it up. I had them do the work and with an hour or so they were already there and replacing the motor. The next morning the manager from Home Discomfort Experts called. He told me the tech shouldn't have told me they could get it in 3 to 5 days, as it could take up to two weeks. I then told him that I had called a trusted company I had used before and why was it they could get it in and hour and it took them two weeks? He replied almost proudly "We buy direct from the manufacturer." To which I replied, so you would keep a customer waiting for two weeks in August with no AC when the part can be picked up here in a supply store! He did offer to take $40 off the labor cost, which almost seemed like an insult at that point. We went from free installation to $240 to $200. -Home Discomfort Experts are not local to Fort Wayne, but Mishawaka. When you try to contact them, all calls are routed through Mishawaka. The manager told me they maintain an office here. -Their parts are ordered from the manufacturer which in my case took almost two weeks. This saves them money at the expense of service to customers. -I highly recommend you do not waste your time with Home DisComfort Experts. I wasted almost two weeks in August heat only to find a local provider that could do it immediately.