They ruined my cousin's 30th birthday by selling the cake I ordered a month in advance. I paid $135 for a cake I never received and they promised to give me a refund but never did. I DO NOT RECOMMEND anyone go there if you have a special day because they will ruin it. They DO NOT honor their word, communicate with each other and are not staffed to fulfill advanced orders. GO SOMEWHERE ELSE! THEY ARE OVERPRICED Also.
I paid $180 for a birthday cake for my daughter. When I picked it up, it had a crack in the top and the response from the employees was effectively oh, oops. anyway heres your cake. No offer to fix it or compensation. I was short on time so I took it. By the time I got home - an easy 3 block walk - the cake had cracked in half. Maybe I wouldnt be so irritated if it hadnt been so exorbitantly expensive but for that price + the large tip I would expect perfection. I had to kind of smash it back together for the party. The taste was good, no issues there except it was a bit dry. But nothing you couldnt get from another bakery with better customer service and quality.
The Cake Room is probably the best little bakery in the district in my opinion! I stumbled across it during the pandemic because I wanted desserts delivered. I have been a fan since then and recommend it to other friends and family! The cheesecakes are the best - especially the Oreo! We also ordered the hummingbird cake for my sisters birthday and it was perfection! This spot is a gem in the city!
I walked in and not one of the three employees greeted me, so I left. Not to mention there was no other patron in the shop.
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