Premierhajj reviews

1579769921

Anti Quack

google

Many thanks for your review we will take all the points you have made in to consideration.

1579774293

3

Alhamdulillah, I was able to go on Haj with my wife and children with the help of Premier Hajj in 2018 (1439 Hijri). If you are looking to complete your Haj according to the Sunnah with no fear of being drawn into superstitions or bidah, this is the Haj group for you. Sharing the company of the highly esteemed group leaders, Abu Khadeejah and Abu Hakeem Bilal Davis was a huge honour and it made me feel reassured that I would carry out the rites of Haj as they were supposed to be especially when I could see some misguided activities going on all around me in other Haj groups. However, this is far from a five-star experience. Granted, Haj can never really be a five-star experience given the hardships we must inevitably endure and, of course, no one should go on Haj with the mindset that they are going to enjoy a holiday jaunt for a couple of weeks. Nevertheless, there are a lot of improvements that need to be made for Premier Hajj to live up to its name. To that end, I thought it would be useful to mention some of the positives and negatives of travelling with them. Abu Khadeejah and Abu Hakeem made themselves available to answer pretty much any ruling related to Haj or otherwise but the problem was that they were usually surrounded at all times by a group of young men and it was hard to get near them to ask a question in person. The only other way was to put a question in the Whatsapp group set up by the organisers not so good for private questions. Some things at the Haj were outside of the control of the organisers the grumpy disposition of uniformed Saudis (I even witnessed an old man in our group being deliberately pushed to the ground); the unsanitary conditions in the Mina encampment including no private wudu area for women and filthy toilets with long queues in the sun; lack of privacy and space at Muzdalifah, etc., the behaviour of other pilgrims, etc. Nevertheless, we could have been warned about much of this in advance. Surprisingly, we were not provided with a written itinerary. Yes, schedules can change but everyday we were wondering what was supposed to happen the next day. We could have been told the basic plan where are we going? How will we get there? How much walking is expected? How much cash might we need? We ended up depending on verbal announcements. If communication with the brothers was bad, nobody apparently even thought to convey information to the sisters. There were several unexpected and unannounced seriously long walks when we had been expecting transportation to be provided which was very unfair on those of us travelling with older relatives, the sick or children. Organisation and time-keeping left a lot to be desired. One incident that sticks in my mind was our trip from Makkah to Madinah. We went by coach, stopping halfway. We were meant to stop for an hour. The organisers, however, had decided to have a longer rest. By the time they returned, people who had come back at the correct time were fuming, having been made to sit in a hot bus with poor ventilation and a blocked-up toilet. When we got to Madinah, several people had fallen ill including myself. I had to go to a dreadful medical clinic provided by the authorities. This is where I really could have used some help. I was surprised that our group organisers didnt provide any assistance at this point or even check up on me. Haj is a huge undertaking for the authorities. They do their best to manage but clearly there is a lot of room for improvement; I feel Premier Hajj needs to be mindful about not getting pulled along with the chaos and disorganisation. Im not trying to put anyone off travelling with them but if you are older, disabled or have children, think very carefully about your needs. For Premier Hajj, I would encourage them to solicit honest feedback through a formal feedback system after every Hajj. Positive reviews makes us feel good but we can only improve by listening about and addressing our mistakes.

1474727156

Afsana Begum

google

Salaam Alaiykum, I don't believe you travelled with our group this year we are PremierHajj.com, you may have travelled with another group and confused the name. Please can i request a retraction of these comments. Thank you Jazaak Allah Ker, PremierHajj.com.

1476386554

1

Misleading, scam and a let down. Don't waste your money and choose another company. I would give them 0/5 stars if possible.

1566760070

Tariq Khan

google

Many thanks my brother. Thank you for booking your hajj with us.

1567974137

5

My two sons, and my wife and I were blessed to do Hajj this year. The Premier Hajj team (may Allah Azawajal reward them all) organised the trip with meticulous detail. Our religious guides were on hand to provide us with advice throughout the Hajj. The brothers and sisters in our group (may Allah Azawajal reward them all) were there for us too. Jazakallahu khair to the organisers at Premier Hajj and to our religious guides. May Allah Azawajal accept all our hajj.

1536054018

Amit Dewan

google

May Allah keep us on 10/10 and many thanks for your review.

1536332996

5

10/10 for Organisation 10/10 for Service 10/10 for Authentic Hajj 10/10 for For step by step guide on Hajj and Umrah 10/10 Value for Money May Allah SWT bless this organisation/Brothers for this Hajj Service, there was no scary surprises or stories to tell as I have heard before going by others using another service. They set all expectations where there might be some variables that out of our hands but none of those occasions occurred. The most important thing was the following of the Hajj according to the Sunnah with a step by step guide on how to do it. Once again May Allah bless you the team for their effort. I will be using them again as this Hajj and Umrah

1543928493

Medea

google

Assalamualykum I havent received any email from you please resend your email to [email protected] and Ill be happy to reply to your queries. May I ask you to revoke your review as you havent use our company for any services that we provide. Thanh you

1543925919

1

Emailed no answer. It's funny that you pay attention to reviews more than your emails and Facebook page.