Nice enough owner with good conversation skills but Very poor communication and follow-up skills! 45 days after deposit and still no sign, no ETA, no return phone calls, no returned emails, I have to call to follow up on the follow ups! When they say they're going to get back with you, they don't. Tired of wasting my time calling. Been 2 days on a return call for an update. Was supposed to have an ETA 7 days ago and 7 days before that! I've had 3 channel letter signs done in 5 years in different cities and it's never taken this long with such poor service! I'm a patient person but at some point c'mon... At some point the only thing I want to chat about is when my sign will be installed!
So I call and spoke with Chuck I told him job site was hour away . He said for him to go out there and measure and take pictures of the project was cost me $350 I didnt have a problem so I paid. He came the next day on Tuesday perfect he measure and took pictures of the sign I wanted to get done he was there for 35 min or so . He told by Friday he would have my quote ready. I already had a design so I thought it would be faster Friday came and nothing I call we spoke he said over the weekend nothing I call week later no response its almost a month and no response. I really regret hiring this company dont give your money to this company or Chuck Schaefer. I work hard for my money Chuck just to give it away. If you just starting out dont hired this people they will take your money and dont due the work.
Thank you for the feedback, David. We are happy to be your preferred sign company and we appreciate your business.
1529926787
5
Great quality delivery and price. What more could you ask for.
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