Caryimports reviews

1648499644

Okey Spaulding

google

1

Miss representing the trucks Can't be trusted Recommend that you buy somewhere else

1636870575

Mike Keen

google

1

I really hate to write a negative review, however, I have tried over and over to have Adam at Cary Imports remedy this issue as he said he would. We bought a Chrysler 200 from Adam on 8/27/21 for our 16 yr old daughter's first car, and paid cash. The radio and A/C did not work, so Adam knocked around $300 off in which we agreed to, as we would get it fixed on our own. So no issues at this point. We left Cary Imports, this was on a Friday after their closing time, around 5:30pm. We drove about 3 miles after leaving, and the car was over heating. I knew that if I drove the car any further, it would damage the engine,. I parked the car and called East Coast Towing. They towed it to TAG Auto Repair in Garner. The problem was thermostat issues, and the radiator had to be replaced due to the car being in a wreck. TAG Auto also pointed out that the car suffered significant front end damage from a crash in the past, but it was not noted on the Carfax. It was obvious that Cary Imports fixed the damage themselves as to prevent a salvage title on Carfax. The new radiator and thermostats (this car has 2 of them) were around $950. I wasn't too upset at this point, as I know this is a $5000 car, and things happen. I called Adam and spoke with him about everything. He said that he would not want to conduct business like this and would like to contribute since the car died after leaving the lot. He wanted a copy of the receipt in which I immediately emailed to him. I did not ask him for total compensation for what I spent. We never spoke about an amount. He just said that he would like to mail me some money towards my costs. I honestly would have been happy with $200, or anything that showed that he has honor, or can reflect good character. It wasn't even about the money. I emailed Adam several times with no response. I called and spoke with another man on one occasion. He said that Adam was not there, but would have him call me when he returned. I updated the man on why I was calling, as I think it was Adam's father, his boss. To finish up, this review is not about money. Again, I would have been happy if he mailed me any amount. My issue is with the deception by saying that "we definitely want to help you out with those repair costs", and then not only failing to make good on his word, but ignoring my emails and phone calls for several weeks. Not only is it bad business, it is deceptive and cowardice. This describes Adam's character, which reflects on Cary Imports as a whole.

1629644847

Michael May

google

5

Very very nice people, made an appointment they opened for me on a Sunday and took care of me. 10/10 would recommend.

1587754079

Doug Revels

google

Doug, this is Adam with Cary Imports. Please call my cell as soon as you have time, I checked our credit applications and I do not see your name in there. Perhaps you have us confused with Cary auto sales or Apex imports? Please call me 919-426-3838 -Adam

1587741381

5

I mistakenly made a bad review on whenCary imports it should have been Apex imports my mistake. The positive note is that Cary imports was very nice and prompt and trying to resolve the issue even though it was my mistake. I will try giving them my business next time.

1613129549

Phillip Lewis

google

1

I did not want to write a bad review but I have given them (Adam Garner me Summer too many chances. Bought a 2008 toyota tacoma from m a few months ago. When i purchased it it had the abs light, check engine, and airbag lights were on. The 4 lo didnt work but they took off $350 from the price. Within the first two weeks I had to take it back and they fixed check engine by replacing the catalytic converter and the abs wire that was cut under their good faith warranty. I was thankful for them fixing that at no cost to me. A few weeks later had a bad vibration from the drive shaft. Ended up the u joints and carrier bearing went out. After going back and forth Adam said he would split the cost of repairs with me. Thankful again. But then the problem came when I asked for a reciept for my vehicle maintenance records just to keep up with work done to my truck. Adam told me that he would email it to. That was in Sept. I have contacted him at least 10 times (called his cell, the shop, left messeges with office, left voicemail, sent text and have not received a single reply. I texted Summer about the same thing. She replied to my small hello text. But then when i all about the receipt she stops replying. Why they are going out of their way to not give me a copy of the receipt for work done to MY TRUCK THAT I BOUGHT FROM THEM is unbelievable and not professional. Would not buy another car from and DEFINITELY DO NOT RECOMMEND THEM