Maria, We want to apologize again for your stylist being late to work. We have addressed this issue with your stylist to ensure that it never happens again to any client. We would love to make this right and have you back in with a different stylist to cut your daughter's hair, on us. Please give us a call or email at your convenience.
1537644679
1
The stylist I made an appointment with wasnt at work when i arrived.
Hey Bella! I have gone over records of your past services with us back in July, and we never charged you to redo your hair. After the initial service, if our clients are not happy with the outcome or the color did not take to the hair as is what happened in your case, we are happy to take care of any charges in the future until your hair is exactly how you wanted it. The initial color charge on July 18th of $105 covered the product used on your hair to achieve the balayage highlights you asked for. We had to bleach your hair from the solid black color you told us you had done at a different salon. You agreed and understood at that time. You came back on July 19th to add more balayage so that the red you then desired would show up, and you left happy. Then finally on July 26th you came back to add even more red. You were not charged for either of those services on the 19th or 26th. We have records of this if you would like the proof. You left on July 26th happy with the outcome. We are so sorry to hear you feel "ripped off" a few months later as we truly tried to do everything we possibly could to make you happy with your hair without destroying the integrity of your hair. Please give us a call if you have any further questions.
1541610877
1
Cut my hair charged $50 and I tipped $10. Poliyage charged $85 even didnt bleach my hair having nothing to do with red color and lasting a weekend faded away. When redo it charged me $25, I asked refund she refused and promised me to do it third time no charge. I would say try not to be ripped off to do your hair there.
I really cannot say I was thrilled about my hair cut... I am quite sad about it actually and I wouldn't feel comfortable having it "fixed" on the spot there. I like the length, just not the cut style. The facility was clean and the hairdresser was very friendly and nice though. I at least did enjoy talking with her.
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