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Acevacuums
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Acevacuums reviews
Information about Acevacuums
4,69
100 reviews
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Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNxaUpDMFN3EAE!2m1!1s0x0:0x67d2b6a168339fa3!3m1!1s2@1:CIHM0ogKEICAgICqiJC0Sw%7CCgwItcmwhQYQyK_TkQE%7C?hl=en-US
Diane Harris
google
https://www.google.com/maps/place/?q=place_id:ChIJD9-URew-tokRo58zaKG20mc
Good Afternoon, Diane Harris Again I am very sorry to hear about this and we apologize if it was interpreted as motor problem and we will do everything we can to make this right. We did do a full service on the machine as well as changed the Brush Roll, and Filters. It was a miscommunication on the receipt on our part, and again we do sincerely apologize for that. And as a small business we do not take these kinds of mistake lightly and will make it right in anyway possible . A rep from our company will be reaching out to you to see what we can do to help resolve the issue and fix things. We hope that you have a Great Day and again we do thank you for supporting a local business. But if you ever want to reach out as well our number is 703-997-9292
1622051133
1
If you are looking for vacuum repair go somewhere else. Owner's side business takes too much time from vacuum customers. Always have to wait too long. Brought vacuum in for repair and without doing diagnostic I was told it needs a new motor. I paid $150 and when I picked it up at was not fixed. Brought it back again and got the runaround in getting it fixed. I was originally told, when I brought it back, that I would not pay to have it fixed again. When I checked on the progress there was no record in my account and when they found my vacuum they wanted to charge me for the repair. Employees don't know what the other employees promised and vacuum was still NOT REPAIRED. So disappointed.
1647374661
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURXcE9QV19BRRAB!2m1!1s0x0:0x67d2b6a168339fa3!3m1!1s2@1:CIHM0ogKEICAgIDWpOPW_AE%7CCgsIxeLDkQYQ8L_4YQ%7C?hl=en-US
Kathy Koehler
google
https://www.google.com/maps/place/?q=place_id:ChIJD9-URew-tokRo58zaKG20mc
1
Ace vacuum might be my favorite vacuum store if I can get my carpet cleaning vac back! Apparently, my carpet vac is in some warehouse-like black hole because they have been trying for almost a year to find it. I even have the claim tag and tag number given to me last year but they still cant find it. However, because I did not reclaim my vacuum in April 2021-I brought it in in February 2021 and moved in March and April 2021-and, yes, 30 days over the 30 day mark for keeping vacuums, they dont seem to be able to find it. In January, the whole issue was turned over to an assistant manager, Kayla. She and I sat down over our computers and found a replica of mine online to help guide their search visually. And, I've sent 3 emails since to no avail. This, on top of almost a year of stopping in to pick it up from the next salesperson who is going to tell me it isnt there, is just plain rude and unbusiness-like! No one has called me back and my carpet vac seems to be lost in a warehouse somewhere. Mind you, I still have my claim ticket! I want my vac back!
1635454715
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNHdHNuVGhnRRAB!2m1!1s0x0:0x67d2b6a168339fa3!3m1!1s2@1:CIHM0ogKEICAgICGtsnThgE%7CCgsI-53siwYQ6M_rew%7C?hl=en-US
Megan Mahoney
google
https://www.google.com/maps/place/?q=place_id:ChIJD9-URew-tokRo58zaKG20mc
Dear Megan Mohoney, We all here at Ace Vacuums thank you for supporting a local business. We kindly ask you to refer friends and family to visit us to purchase Vacuum Cleaners, Central Vacuums, Parts & Accessories. We do Vacuum Repairs and service as well. We can help with upgrading your current Vacuum as well as we accept trade-ins at all of our locations! Thanks Again for choosing Ace Vacuums and we hope you have a great day.
1635871900
5
Based on my initial interaction with a staff member at Leesburg Ace Vaccums, this is not the review I thought I would be writing. The man working the floor the day I brought my Dyson Handheld in for service was difficult, condescending, and ultimately dishonest. I dont often complain but I was so frustrated and angry about how I had been treated that I contacted the manager of the three local stores, Kevin. Kevin listened, apologized for how I was treated and quickly assured me he would take care of the situation. While this may not be entirely uncommon, the next step showed me just how seriously Ace Vacuums takes customer service. Kayla, the manager of the Leesburg store called me shortly after my call with Kevin to apologize for my experience, let me know that is not how she expects her employees to treat her customers, and then proceeded to replace my old vacuum (that could not be repaired) with a newer refurbished model. Kayla and Kevin completely turned things around and I would not hesitate to recommend Ace Vaccums.
1627484667
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNhcXJtQ0R3EAE!2m1!1s0x0:0x67d2b6a168339fa3!3m1!1s2@1:CIHM0ogKEICAgICaqrmCDw%7CCgsI--OFiAYQoNjUMQ%7C?hl=en-US
Carrie Wright
google
https://www.google.com/maps/place/?q=place_id:ChIJD9-URew-tokRo58zaKG20mc
Dear Carrie Wright, We all here at Ace Vacuums thank you for supporting a local business. We kindly ask you to refer friends and family to visit us to purchase Vacuum Cleaners, Central Vacuums, Parts & Accessories. We do Vacuum Repairs and service as well. We can help with upgrading your current Vacuum as well as we accept trade-ins at all of our locations! Thanks Again for choosing Ace Vacuums and we hope you have a great day.
1627919199
5
Kayla was extremely knowledge and professional and took me through the process of how to select the right vaccuum for my needs. Highly recommend!
1657120869
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURPX3VpTEdBEAE!2m1!1s0x0:0x67d2b6a168339fa3!3m1!1s2@1:CIHM0ogKEICAgIDO_uiLGA%7CCgwI5dCWlgYQwNCByAM%7C?hl=en-US
Katerin Bonilla
google
https://www.google.com/maps/place/?q=place_id:ChIJD9-URew-tokRo58zaKG20mc
Good Morning, This is Kayla from Ace Vacuums sorry about the inconvenience but I am only one person in our store right now we are short staffed. I was gone for 38 Minutes and yes it is a little bit longer then 20 Min (but I did put my cell number on the door and that's something I don't normally do but trying to give the best customer service I did what I could in a crunch so that I can keep my customers updated in case it was an emergency and keep them updated) I did everything I could to try to guess my time sometimes things aren't an exact time frame as we all know. But as I said I am the only person in my store and running one store alone is not always easy so we apologize but we are asking customers to bare with us as we are doing everything we can to provide the best service. -Thanks KAYLA ACE VACUUMS LEESBURG MANAGER HAVE A GREAT DAY!
1657123084
1
the worker Kayla was not in the store she said I'll be back in 20 minutes I've been here an hour
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