1608309754
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNTa0stY2FBEAE!2m1!1s0x0:0xb4fb44be4301f804!3m1!1s2@1:CIHM0ogKEICAgICSkK-caA%7CCgwI-rfz_gUQsNWomQI%7C?hl=en-US
Vy Tran
google
https://www.google.com/maps/place/?q=place_id:ChIJbR4lDCDoQIYRBPgBQ75E-7Q
It is unfortunate that you place a review without acknowledging your responsibility when you accepted our policy and paid for the electrical part you purchased !! Per our written policy and in a straight forward very direct way, you were advised that all electrical parts are non refundable !! Additionally, in your review you fail to report that your intention to buy a computer box was to switch memory from the one you purchased to yours, and you expect it to work just fine. Not being successful at doing so, you want it to get your money back when you were told explicitly that per our policy, that all electrical parts are not refundable in addition that we are not responsible for any labor on parts not installed by our shop. You say that dealerships take opened electrical parts back? Not true , dealerships specifically note in their invoices that Electrical Parts re not refundable !!
1608308135
1
I don't recommend this used parts facility. We got a used engine computer from here for $300, he told us it worked fine, that he opened it up to check for water damage. We took it home, it would not read at all, took it back and was told that there is no warranty on electrical parts. Owner made a point about if we got it from the dealership they would do the same, that is false. Any electrical part that we get from the dealership, if it fails or is defective, they will replace it. My dad had a similar experience buying a engine from them. They painted the engine to pass it as a 20K something engine when it was not. I gave them a second chance, but it seems that they are more interested in conning people rather than running a decent business. In response: You did not provide us with any written receipt, not even a copy of the card transaction. We notified you that we do ECU reprogramming and even said that if you had other ECUs with the same starting numbers that we would buy them all off you. We were told that the ECU was open due to you checking it, however when we got it back to the shop and hooked it up to the machine it was not readable. We have over 60 different ECUs at the shop, with at least 4-5 that match the one we got from you that read fine. The dealership most definitely replaces electrical parts installed if they are defective. We have gotten defective SAM modules from the dealership, brand new out the box and it was defective and we got it replaced. For the public, maybe not, but for a repair shop most definitely. You don't have any written policies other than on your website which states "30 Day Warranty", in the future, it would be in yours and the customers best interests to provide receipts stating no warranty on electrical parts as well as not trying to scam people by selling them non working parts. Because you saying "we have a written policy" while not having it in writing is you saying, "it's not my fault you took my word that the part was working, sorry bout your $300 for nothing."