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Thehamiltoncompany
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Thehamiltoncompany reviews
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100 reviews
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Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN5LXNyUm1BRRAB!2m1!1s0x0:0x1c2dff23d6b9f1bc!3m1!1s2@1:CIHM0ogKEICAgICy-srRmAE%7CCgwIl_nGgAYQkILn6wI%7C?hl=en-US
Charlene Ricci
google
https://www.google.com/maps/place/?q=place_id:ChIJcRn1gcR544kRvPG51iP_LRw
Charlene, I am sorry that you felt your experience with us was not to your satisfaction. I appreciate the conversation I was able to have with you and Katrina. As discussed, we were happy to take care all of your requests and install an extra smoke detector for you. We wish you the best of luck as you move on to your new apartment. Feel free to please contact us directly at [email protected] if you have any other issues. Kindest regards, Albert Arena Property Manager The Hamilton Company
1612141600
1
SLUMLORDS!!
1642696920
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtbE1qZjFnRRAB!2m1!1s0x0:0x1c2dff23d6b9f1bc!3m1!1s2@1:CIHM0ogKEICAgIDmlMjf1gE%7CCgwI2KGmjwYQwKXUxQE%7C?hl=en-US
yang an
google
https://www.google.com/maps/place/?q=place_id:ChIJcRn1gcR544kRvPG51iP_LRw
Hello Yang, Thank you for leaving us this review as we are always receptive to constructive feedback on how we need to improve our operations. Please note that when a lease expires, our accounting department has 30 days to mail any refund owed to you; our office did mail your refund check, but you did not receive the original payment in the mail. Once this was brought to our attention, we did immediately re-send your security deposit refund to the forwarding address you provided. In addition, we also then credited you back for your unused laundry funds in the amount of $5.00 that you still had on your laundry card, which we were not originally notified about prior to your moveout. You have been refunded and credited back for all monies owed to you and we did this as promptly as possible. If you have any other concerns or feedback you would like to offer, please feel free to contact me at: [email protected] / 617-850-7284 Best, Alyssa Belschner Property Manager The Hamilton Company
1642695650
1
Terrible Experience!!! Take forever to get their refund, either deposit or laundry card. Every staff passes the buck, so you have no one ask for help.............. 01/20/2022 Updates: I do receive the $5 refund after posting this 1-star review on Google, but I have to say it's took more than a month to get this $5 refund, which wasted a lot my time and energy! Also Alyssa did not reply to my follow up emails asking about the refund issue. Interesting
1630341879
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM2LVB1WUxnEAE!2m1!1s0x0:0x1c2dff23d6b9f1bc!3m1!1s2@1:CIHM0ogKEICAgIC6-PuYLg%7CCgsI95W0iQYQqPDhWA%7C?hl=en-US
Shaunak Prabhu
google
https://www.google.com/maps/place/?q=place_id:ChIJcRn1gcR544kRvPG51iP_LRw
Hi Shaunak, We greatly appreciate you taking the time to leave us this review and feedback. It is our goal to make sure everyone has an experience like yours and we are so glad to hear that Trent could contribute to this with his prompt assistance and demeanor; this is the exact level of service we strive to provide. Should you ever need anything in the future, please do not hesitate to contact us: [email protected] / 617-783-0039 Best regards, Lisbeth McCracking Marketing Manager The Hamilton Company
1630345259
5
Was staying at 1102 Boylston, the property was well situated with central heating/cooling which was the biggest plus. Trent was a huge help as he came to check on the property routinely and was extremely helpful and friendly, making sure all maintenance issues were resolved quickly.
1614046725
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR5bUtpWmRREAE!2m1!1s0x0:0x1c2dff23d6b9f1bc!3m1!1s2@1:CIHM0ogKEICAgIDymKiZdQ%7CCgwIhczRgQYQoKKEpQE%7C?hl=en-US
Brianna Frangos
google
https://www.google.com/maps/place/?q=place_id:ChIJcRn1gcR544kRvPG51iP_LRw
Hi Brianna, Thank you so much for taking the time to leave us this review and share your positive feedback. We strive to provide excellent customer service and make sure our residents feel heard and valued; we are grateful that this has been your experience. If you need anything at all, please dont hesitate to reach out to us: [email protected] / [email protected] (617) 426-3060 Thank you! Lucresha Ross Property Manager The Hamilton Company
1614094850
5
I wanted to leave a positive review because I feel completely opposite of the reviews below. I moved in Feb 1st, immediately Lucresha who seems to be the property manager was very attentive and patient even when I've been pushy on a few things in the building. I called her with a worry about something specifically in the building today and she was kind, attentive, understanding and she began to think of ways she can fix the issue. I love the building, it's so beautiful and the people here have been very nice coming in and out. Thank you to Lucresha for being attentive, kind and your excellent customer service.
1620182758
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR5akxmN0N3EAE!2m1!1s0x0:0x1c2dff23d6b9f1bc!3m1!1s2@1:CIHM0ogKEICAgIDyjLf7Cw%7CCgwI5o3IhAYQuPOPyQM%7C?hl=en-US
Joseph Vendetti
google
https://www.google.com/maps/place/?q=place_id:ChIJcRn1gcR544kRvPG51iP_LRw
UPDATED RESPONSE: Hello Joseph, Thank you for reaching out to us and bringing this package theft issue to our attention. At this point in time, I want to assure you that we are looking through security footage and will be submitting any and all video evidence to the Cambridge Police Department. Please also know that as we begin this extensive renovation project of the building, we will be adding a locked package room only accessible by tenants. We also have plans to install an entirely new video surveillance system to replace the current one. Though sometimes out of our control, we understand the frustration of having a package stolen and we are trying our best to put systems in place that will mitigate this problem. I look forward to speaking with you more about this on our scheduled phone call today. Best regards, Cameron Hickey Property Manager The Hamilton Company E: [email protected] P: 617-850-7284 Hi Joe, I just want to thank you for your time and am so glad we were able to connect via telephone today. As mentioned, I really appreciate you voicing your concern and I value your feedback. In regards to the work order you had today, our team was able to resolve this for you. As mentioned, at no time should a work order take 2 months to complete. If you ever have an issue with connecting with our team please do not hesitate to reach out to me directly at (617) 783-0039 / [email protected] and for all maintenance requests- these can be submitted to [email protected] Kind regards, Kristin Goshorn Regional Manager The Hamilton Company
1614356088
2
Called every week for 2 months to have a light fixed. Just called for a blind becauae the ones initially were cheap and broke off. Again. Voicemail. Will change review if fixed timely. Other than that the place is decently quite and clean. Edit. Was fixed today within a 2 hour window. Edit. Now packages are being stolen (found what i ordered with a clear razorback cut and the item missing. Had another package vanish 2 weeks ago
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