Institchu reviews

1560974931

Miami Office

google

We appreciate the time you have taken to provide your feedback. We always encourage all feedback to ensure that we are continue to improve on our processes, the product we offer and the customer experience. I am sorry to hear that you have not received the premium level service that we pride ourselves on. If you could please reach out to us at [email protected] we would like to discuss your experience further. Kind regards, Ryan. Customer Experience Team.

1561074763

1

The people that work here are absolute morons. I went there to pick up a suit and had to wait for 30 minutes while they stared at each other and forgot how to communicate. Embarrassing. You can do better.

1531010627

New York NY

google

Thank you for your feedback. We take all our customer feedback very seriously and have looked into your case and investigated it in detail amongst our team members, as your description of our services and product seem conflicting to the customer processes that our team is trained to deliver. Our team works hard every day to ensure only the best customer service, product and overall experience is delivered to our valued clients and after investigation, we do feel there are some misrepresentations and conflicts in your review that we would appreciate reviewing with you further. We cannot find your details on file as an existing customer, but we would love to personally get in touch with you and resolve any mattersif you could please contact us at [email protected], we will be more than happy to discuss. As our garments are custom and made-to-measure from scratch, for general orders our tailors do require 3-4 weeks to create them from the time of placing your order. We are unable to produce any garments in 7-10 days, and our industry trained Stylists communicate this to every client in order to set and meet expectations, upon placing a customer's order. This delivery time-frame is also clearly stated on all our branded collateral and online. If a customer chooses to get measured in a Showroom, once an order has been placed all of the customer's unique measurements will be immediately saved to their online InStitchu profile, removing the need to ever re-measure a customerone of the conveniences and highlights of our efficient business model. These measurements are used to create your tailored garments, and we would therefore not need to remeasure you a second time, that is why hearing that you required a second measurement is conflicting. Once a garment arrives to our New York Showroom, it is kept in the Showroom for your next fitting, given this we are not sure how it would have taken one hour for our Stylist to locate your garment. InStitchu's Perfect Fit Guarantee ensures that if your garment is anything but perfectly fitted we will alter, remake or refund your garment ensuring that no customer walks away unsatisfied. Once again, we wish to reiterate that customer satisfaction is of the highest priority to us as we wish to continually improve and deliver our renowned premium service. Your review outlines several discrepancies to our processes, services, and experience that our team is trained to deliver, many which we have heard for the first time, however we would love to address your concernsplease get in touch with us at [email protected].

1531273358

1

It's too bad Google hasn't come up with a 0 star option yet. This place lacks customer service all around. You're gonna hate the way you're treated ... I guarantee it. I get fitted for a suit and am told to come back 7-10 days later to pick it up. I go back and am told to wait ("You're going to have to wait") even though there is literally no other customer in the vicinity. Outstanding customer service! After 10 minutes of stalling, the gentleman behind the counter ventures to look for the suit. He comes back after ANOTHER 10 minutes and tells me he can't find the suit. He says other people are looking for it. After another ONE HOUR I'm told they can't find the suit. I have to now get fully remeasured after waiting 90 minutes and now go back after ANOTHER 7-10 days. No accountability. No apology. No money back. Bad attitudes. This store was operating in an unbelievably awful manner and against standard procedure - one even escalated to their district manager.

1484583753

George Despotopoulos

google

5

Great experience and beautiful showroom. I went to their new Flatiron location to be fitted for a suit and shirt. I was helped by their showroom manager to select a fabric (they had a book with over a hundred or so different fabrics to chose from; all different types for any NY season) and with the various options and choices to customize my suit. I loved that I was able to make changes/choices that really felt like my suit was unique to me and my personal style. Really loved monogramming everything too! The best part of the whole experience was the end result. My suit fit was excellent and I loved my shirt. The fit on both were exactly what I asked for and wanted. I highly recommend InStitchu to everyone and I'm very happy I came across them in my search for my go to suit and shirt company.

1519746878

John

google

5

I have bought several suits from the NYC showroom and love them! The quality and value for money is great. The staff are always friendly and the whole experience certainly beats buying a suit off the rack then paying a fortune in alterations.

1562294750

Kayvon Pirestani

google

We appreciate the time you have taken to provide your feedback. We always encourage all feedback to ensure that we are continue to improve on our processes, the product we offer and the customer experience. I am sorry to hear that you have not received the premium level service and product that we pride ourselves on. If you could please reach out to us at [email protected] we would like to discuss your experience further and work to resolve this for you. Kind regards, Ryan. Customer Experience Team.

1562306704

2

disappointing experience from start to finish. i showed up for my measuring appointment on time but the gentlemen said i was late and proceeded to hurry through the measurements. halfway through i double-checked the email confirmation and confirmed i was on time but he continued to hurry through as if he wanted me out he door as quickly as possible. when the shirt arrived a few weeks later it fit badly, so tight in the arms i had trouble bending my elbow. and one of the sleeve buttons came off after the first wash. i wont be using their services again.