Rockride reviews

1476737846

Deb Lu

google

1

This place has failed quite a few families, now that I have started asking around. If you end up on their waitlist, they don't refer you to other organizations that provide hippotherapy. Very sad. Fellow families, don't give up hope, and don't settle for being on the waitlist! Ask and search for the other organizations in our area!

1440778654

Jill Bradshaw

google

1

As a family that has a child that would greatly benefit from hippotherapy, we were encouraged to look into the R.O.C.K. center for our daughter. My daughter has CHARGE syndrome and is deaf blind and has multiple disabilities. She is essentially missing her vestibular system and has to learn to balance with her eyes. We were told especially for children with specific disability would greatly benefit from this form of therapy. We reached out to the ROCK originally in July of 2014 & visited in early July over a year ago to determine when we could sign my daughter up. They confirmed that our daughter would greatly benefit from this therapy but after some further conversation and consideration regarding her age, they ultimately told us we would need to wait until she was 2 to begin therapy. At the time they also told us specifically that we should reach out and start the paperwork a couple months before her 2nd birthday. During this 6 month period we were getting calls from the school weekly because my daughter is having serious falls due to her lack of balance and low vision. So, we weren't entirely happy with this answer because we know many other families with the same syndrome who had started this therapy at 18 months and seen therapies, but my daughter's 2nd birthday is in April and we reached out again in February to start the process of enrolling her, expecting that she would be able to start in April when she turned 2. Instead at that time we were told to email Kristin who oversees the waiting list and Kristin didn't reply to us for over 2 weeks and then tells me that we needed to get on a waiting list and that we better hurry because they had had tons of applications for the fall come through that week (after we had reached out over 2 weeks before with no response) and that they were starting to have a waiting list for the fall enrollment and letting us know that we would have to wait 6 more months before she could enroll and that people who had just applied that week were somehow already ahead of us on the waiting list and they may not have openings for us. At this point we were very frustrated with the R.O.C.K center and talked to our therapists who had recommended them to us about other centers. Our therapists also couldn't believe this response, but said stand by and not explore other options that they would talk to contacts that they knew at the center and see what they could do. So, ultimately some time passed and we did not hear anything back from the R.O.C.K, so we decided to fill out the enrollment forms. This is an extensive enrollment form, we had to get my daughter's medical team to fill out portions, etc. We submitted it and the center thanked us, but gave us no real indication of a waiting list, etc. Then a couple months goes by and they get back to us saying they need us to fill out another form regarding schedules. We sent that to them, then heard absolutely nothing back. Every time we have ever dealt with them we have probably had to email 2 times over an extended time to even get a response. Now we are finally told that they have no spots and MAY have a spot in JANUARY for my daughter! I dont even understand first of all how a place that is registered as a 501.C3 charity can charge families for therapy. If enrolled, this therapy would cost our family about $100 a session, which is not covered by insurance. We are a middle class family and have over $60,000 in medical care related expenses related to my 2 year old daughter in just this year and are going into debt just to get my daughter the therapies she needs & were committed to paying whatever it took weekly if it could help my daughter. It seems like the majority of people with the ROCK appear to volunteer, so much is donated, etc but I am not sure where this funding goes? I will be writing to all of the sponsors who have contributed to this massive center & asking them to support other places that are putting families & outcomes first and are actually invested in helping families in the special needs community.

1580928960

Heidi Conrath

google

5

ROCK is a true inspiration, and is making a huge positive impact on so many lives. A great community asset. They continue to grow in order to help the ever increasing number of clients who could benefit from the variety of therapies offered to kids, adults, veterans. I am a volunteer, and will be for life! Please visit the property to learn more, and maybe you will be inspired to get involved!

1407345633

Raul Espinoza

google

5

This place is amazing, what a wonderful organization

1656470958

Chelsea Helms

google

Hi Chelsea, We are sorry to hear that your experience did not live up to expectations. ROCK, Ride On Center for Kids is a nonprofit therapeutic riding center, sometimes lovingly referred to as ROCK which we know can get confusing. It seems like you might have been attempting to leave a review for a different business. If it was indeed an experience here at ROCK that you're referring to, please reach out to our Chief Operations Officer, Dorothy O'Neal, or Chief Executive Officer, Nancy Krenek, at 512-930-7625 so we can make things right for you.

1659968126

1

The manager was extremely rude to our group and the drinks were not great. Definitely will not be coming back.